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Associate Customer Support Specialist

Taipei City, Taiwan (On-site)

Associate Customer Support Specialist

1 Hour ago • 12 Years + • Administrative

About the job

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Job Description

Tesla is seeking an Associate Customer Support Specialist in Taipei to provide exceptional technical support and roadside assistance to Tesla owners. This role demands a 7*24*365 commitment to resolving inquiries via phone and email, educating owners on vehicle operation, and providing effective technical solutions. The ideal candidate will collaborate with sales, service, and executive staff to enhance customer experience in this growing Asian market. Responsibilities include handling technical support issues, delivering high-level customer service, communicating with relevant parties to address concerns, and accurately documenting data in CRM and vehicle support systems. The position requires strong technical skills and a commitment to exceeding customer expectations.

Must have:

Excellent customer service skills
Technical expertise in automotive support
Proficient in handling inbound calls and emails
Strong communication and problem-solving skills
CRM/Vehicle Support System knowledge

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

What You’ll Do

Position Description

The primary goal of Customer Support is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner.
The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.
The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Taipei, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.

What You’ll Bring

Responsibilities

Deliverhighest level of customer support by answering inbound calls and emails, ontechnical support and roadside assistance related inquiry in a 7*24*365environment
Educate our owners so they haveoptimal confidence in the operation of their vehicle
Provide workable technicalsolutions in a professional manner, exceed customer expectation, ensure everyaspect of ownership is a true pleasure
Communicate or escalate owner'sconcern to relevant parties for further follow up whenever necessary
Accurately record issues anddata into CRM/ Vehicle Support Systems

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：