Job Description
Tesla is seeking an Associate Customer Support Specialist in Taipei to provide exceptional technical support and roadside assistance to Tesla owners. This role demands a 7*24*365 commitment to resolving inquiries via phone and email, educating owners on vehicle operation, and providing effective technical solutions. The ideal candidate will collaborate with sales, service, and executive staff to enhance customer experience in this growing Asian market. Responsibilities include handling technical support issues, delivering high-level customer service, communicating with relevant parties to address concerns, and accurately documenting data in CRM and vehicle support systems. The position requires strong technical skills and a commitment to exceeding customer expectations.
Must Have:
- Excellent customer service skills
- Technical expertise in automotive support
- Proficient in handling inbound calls and emails
- Strong communication and problem-solving skills
- CRM/Vehicle Support System knowledge
Perks:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Global Employee Assistance Program (EAP)
- Employee Vehicle Purchase Program
- Employee Welfare Committee
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
What to ExpectWhat You’ll Do
Position Description
What You’ll Bring- The primary goal of Customer Support is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner.
- The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.
- The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Taipei, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.
Responsibilities
- Deliverhighest level of customer support by answering inbound calls and emails, ontechnical support and roadside assistance related inquiry in a 7*24*365environment
- Educate our owners so they haveoptimal confidence in the operation of their vehicle
- Provide workable technicalsolutions in a professional manner, exceed customer expectation, ensure everyaspect of ownership is a true pleasure
- Communicate or escalate owner'sconcern to relevant parties for further follow up whenever necessary
- Accurately record issues anddata into CRM/ Vehicle Support Systems
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Employee Welfare Committee
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company
福利
除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險
- 全球員工協助方案 (EAP) 和協助資源
- 員工購車計劃
- 職工福利委員會
- Eshop精品員工優惠
- 特殊場合的慶祝禮物
- 員工推薦計劃
本公司保留更改福利項目的權利。
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