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Business Analyst II

Washington, United States (Remote)

Business Analyst II

2 Days ago • 5 Years + • Cyber Security

About the job

6 skills required for this role

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data-analytics

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salesforce

innovation

networking

presentation-skills

Job Description

As a Business Analyst II at Infoblox, you will play a crucial role in improving systems, processes, and reporting within the Customer Support team. Responsibilities include translating business requirements into user stories, collaborating with IT on development, testing solutions, and providing user training and documentation. You will ensure solution integrity through process and system integration, aligning solutions with long-term company goals. This role requires strong analytical skills, stakeholder management, and a proactive approach to process improvement. You will support business activities related to data requirements, data flow, analytics, and modeling, contributing to the IT Business Application Portfolio and Systems Integration roadmap.

Must have:

5+ years related experience
Experience with Salesforce Service Cloud
Business/data analysis skills
Proactive problem-solving
Excellent communication skills

Perks:

Competitive salary and benefits
401k with company match
Generous paid time off
Onsite massages (location dependent)
Fitness classes (location dependent)
Snacks and beverages
Electric vehicle charging stations (location dependent)
Dog park and pet-friendly programs (location dependent)
Newly remodeled offices (location dependent)

Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. 

We are looking for a Business Analyst to join our Technical Support team, ideally in Tacoma, WA, reporting to the director of Service Operations. In this remote role, you will improve systems, processes, and reporting related to Customer Support. This includes translating business requirements into user stories, coordinating with IT for developments, testing solutions, and providing user training and documentation. This is an exceptional opportunity to join a growing, successful, and innovative organization. At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration.

You are the ideal candidate if you are a strategic thinker, driven to collaborate across teams, operate independently, and are deadline and results-driven. 

What you’ll do:

Translate new business requirements into user stories, follow-up on IT developments, test the solution, and provide user training and documentation
Ensure end to end solution integrity through process and system integration with other teams, systems, solutions, and process areas
Ensure that solutions support long-term company goals while delivering maximum incremental short-term benefits
Develop and maintain a detailed understanding of Customer Support and AI solutions and understand both upstream and downstream integration points
Manage stakeholder relationships and understand business priorities and strategic initiatives
Support business activities with respect to data requirements, data flow, data analytics, and modeling
Provide input to the IT Business Application Portfolio and Systems Integration roadmap
Recommend business process improvements proactively

What you’ll bring:

5+ years of directly related professional experience
Proven experience with leading CRM tools such as Salesforce Service Cloud
Experience in business/data analysis, ability to translate ambiguous information into analytical insights, and consistent track record of driving data-based solutions
Proactive problem-solver who thrives in a fast-paced environment with the ability to navigate competing priorities with a positive attitude
Superb communication and presentation skills and ability to filter and convey relevant information to the appropriate audience
Committed to identifying and presenting innovative ideas to improve processes, tools, and performance
High degree of professionalism, integrity, and the drive to go above and beyond
Self-motivated with outstanding time management skills, and able to work with minimal direction
Bachelor's degree or higher in a related area

What success looks like:

After six months, you will…

Have a solid understanding of the end-to-end business processes
Be able to use all the business system functionality, on top of the day-to-day operations and challenges
Analyze the additional data beyond enhancements and be able to test and validate what’s developed

After one year, you will… 

Identify opportunities to improve systems and processes
Collaborate with peers and teams across the organization on various initiatives
Be a go-to person and key contributor to the success of the Customer Support organization

We’ve got you covered:          

In the spirit of pay transparency, we are excited to share our compensation philosophy. At Infoblox, we believe in paying for performance. You can expect our employment offers to take many factors into consideration, including but not limited to the location of the role, internal equity, applicable past experience, individual skill set, education, and professional certifications. Please keep in mind that the range mentioned is the base salary range for the role. The typical base salary range for this position in Washington is $79,300 - $116,820, plus corporate bonus potential.                              

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.           

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…   

Onsite massages, clubs, farmers market, and fitness classes
Delicious and healthy snacks and beverages
Electric vehicle charging stations
Outdoor amenities, seating, and courtyard BBQ 
Dog park and pet-friendly programs 
Newly remodeled offices with state-of-the-art amenities

Why Infoblox?                         

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.                    

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View Full Job Description

$79.3K - $116.8K/yr (Outscal est.)

$98.1K/yr avg.

Tacoma, Washington, United States

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