Chief Client Officer, Marine

Company:

Marsh

Description:

We are seeking a talented individual to join our Specialty Team at Marsh in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office. Reporting to the Marine Leader, Singapore, the Chief Client Officer (CCO) for Marine in Singapore will play a pivotal role in supporting the Singapore Marine Leader in servicing and expanding marine opportunities within the Singapore maritime sector. The successful candidate will collaborate closely with the Singapore Marine Leader and the Regional Marine team to manage major client relationships, coordinate market placement strategies, develop strategic growth plans, and drive sales and placement initiatives.  This role offers an exciting opportunity to lead and influence the marine sector in Singapore, driving growth and delivering exceptional service to our clients.

We will count on you to:

Strategic Leadership:

• Oversee the comprehensive strategy for major clients in Singapore, ensuring alignment with organizational goals.
• Collaborate with the Marine Leader and Specialty Leader to deliver our financial objectives, formulate and implement strategic growth plans, while actively supporting and driving sales and placement initiatives within the region.
• Engage with sales and industry leaders to effectively position the Marine product line in strategic discussions and client plans.
• Ensure that Marine clients have access to the Global Marine network and the broader Marsh McLennan (MMC) network.

New Business, Placement and Market Engagement:

• Assist the Singapore Marine Leader in developing and executing the new business strategy.
• Assist in overseeing the team’s placement activities, providing support for strategic and market discussions as needed.
• Lead significant client inquiries to ensure optimal solutions are delivered.
• Collaborate with clients and relevant stakeholders to develop tailored broking plans that address client needs, securing necessary approvals.
• Negotiate and assess quotes from carriers, presenting well-informed recommendations to clients.

Client Relationship Management:

• Conduct visits to existing clients and prospective clients as appropriate to strengthen relationships.
• Provide daily service to clients within the specific product line, ensuring their risk management needs are effectively met.
• Implement and manage a high-quality post-sales service plan where applicable.
• Adhere to Marsh Professional Standards and Marsh Excellence protocols.
• Develop and present renewal proposals to existing clients and participate in presentations for prospective clients.
• Stay informed of changing market conditions, proactively communicating significant developments to client executives, brokers, and clients regarding various coverage types.
• Identify opportunities for new products and propose innovative solutions to clients.

What you need to have:

• Bachelor’s degree or equivalent in any discipline.
• A minimum of 15 years of relevant experience in marine broking or underwriting.
• Technical expertise in either Protection & Indemnity (P&I) or Hull & Machinery (H&M), with a strong working knowledge of both preferred.
• Proven skills in insurance brokerage, account management, client servicing, and sales.
• Ambitious, solution-oriented, and possessing strong client relationship management skills.

What makes you stand out:

• Strategic Leadership.  Defines, evaluates, and communicates long and medium-term objectives for defined clients.  Focuses activities on the achievement of a vision or desired long-term outcome.
• Results Focused.  Expertise in delivering quality and consistently strong results
• Communication and Influence.   Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate.  Displays sound listening and comprehensive skills.
• Innovation.  Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services. Maintains an openness to experiment with alternative approaches.
• Collaboration.  Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions.
• Decision Making.  Identifies and understands issues, problems, and opportunities.  Compares data from different sources to draw conclusions.  Uses effective approaches for choosing a course of action or developing appropriate solutions.  Takes action that is consistent with available facts, constraints, and probable consequences.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.