Client Delivery Executive

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Delivery Executive for SS&C Health

Locations: Remote/Hybrid from most US States

Get to Know Us:

The Client Delivery Executive will manage 8-12 client accounts responsible for developing and managing relationships with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals. 

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Act as primary point of contact for assigned accounts with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals

• Engage with internal teams supporting the client to understand general performance and opportunities for improvement while maintaining high customer satisfaction ratings

• Engage with the client through 1-1 and other recurring meetings to gain perspective of current operations from what is working well but also opportunities for improvement and other pain points the client is working to address

• Oversight of the terms of the contract to ensure we are managing within the agreement; this includes monthly client invoice and SLA/PG (if applicable) review/approval

• Process new work requests received from the client supporting by an existing agreement or new amendment

• Facilitate recurring business review meetings with client executives including preparation and management of follow up actions.

• Participate and frequently own the development of corporate initiatives intended to improve internal processes, streamline costs, train and mentor staff, and improve overall client service

What You Will Bring:

• Bachelor's Degree 

• 5+ years of experience in the healthcare industry with a focus on government programs (Medicaid, Medicare, Exchange/Marketplace, etc.)

• Meeting assigned expectations for profitability, achieving strategic customer objectives defined by management, and proven track record for service delivery and/or the sales of technology products and services

• Experience completing strategic customer account plans, and maintaining high customer satisfaction ratings

• Experience working with clients directly and advocate for their needs while balancing expectations against existing contracts

• Experience in developing presentation materials for an Executive Level review and leading presentations to internal and external executives.

• Experience managing multiple accounts and active projects, while communicating current status, risks, and a path to resolution for any identified problems

• Strong initiative with an outward demonstration of a desire to grow and learn

• Superior knowledge of multiple operations functions and principles in the health plan field, including finance, customer service, production, and employee management

• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success

• Strong contract management and negotiation skills with high close rate

Thank you for your interest in SS&C! To further explore this opportunity, please

apply here or through our careers page on the corporate website at www.ssctech.com/careers. 

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.