AWS Support Engineer L2
Job Summary
Job Description
The L2 AWS Support Engineer provides advanced technical support for AWS-based solutions, troubleshooting and resolving complex issues related to networking, security, and automation. Responsibilities include investigating and resolving networking and storage issues, analyzing and fixing application performance problems, developing and maintaining automation scripts (Python, Bash, AWS CLI), implementing IaC (CloudFormation, Terraform), managing EKS clusters, configuring backups and disaster recovery, optimizing AWS resource utilization and costs, addressing Level 2 support tickets, assisting Level 1 engineers, and collaborating with application teams. The role requires advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.), strong knowledge of AWS automation and scripting, experience with CloudFormation and Terraform, and understanding of AWS security best practices. Migration and modernization experience is also beneficial.
Must have:
- Advanced AWS knowledge (EC2, S3, VPC, IAM, Lambda)
- Strong automation & scripting skills (Bash, Python)
- Experience with CloudFormation & Terraform
- AWS security best practices understanding
- Troubleshooting & resolving complex issues
Good to have:
- AWS certifications
- Kubernetes experience
- Experience with migration and modernization
10 skills required
Job Details
Job Title: L2 AWS Support Engineer
Job Description:
As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.
Key Responsibilities:
Advanced Troubleshooting:
•Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
•Analyze and fix application performance issues on AWS infrastructure.
Automation:
•Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
•Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
•Automate common Kubernetes tasks
Cluster Management:
•Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
•Manage Kubernetes resources such as namespaces, deployments, and services.
Automation:
•Write and maintain Terraform modules for provisioning EKS clusters and associated resources.
Backup & Recovery:
• Configure and verify backups, snapshots, and disaster recovery plans.
• Perform DR drills as per defined procedures.
Optimization:
• Monitor and optimize AWS resource utilization and costs.
• Suggest improvements for operational efficiency.
Support Escalations:
• Address Level 2 support tickets and provide resolutions for moderately complex issues.
Collaboration:
• Assist Level 1 engineers with escalations and mentor them as required.
• Work closely with application teams to deploy and manage services effectively.
Required Skills and Qualifications:
Technical Skills:
· Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
· Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
· Experience with AWS CloudFormation and Terraform.
· Understanding of AWS security best practices and identity and access management.
· Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.
Soft Skills:
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Customer-focused approach.
Certifications (Preferred):
AWS Certified Solutions Architect - Associate
AWS Certified DevOps Engineer – Professional
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