Customer Success GTM Readiness Lead

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

About the Role:

We are looking for a Global Customer Success GTM Readiness Lead to drive alignment between Customer Success, Enablement, and key business stakeholders. This role will play a critical part in equipping our CS teams with the tools, content, and strategic programs needed to deliver best-in-class customer experiences, drive retention, and maximize expansion opportunities.

Working closely with CS leadership, strategy teams, and GTM stakeholders across our four internal business units, this individual will ensure our Customer Success organization is empowered with the right enablement, insights, and processes to succeed.

Key Responsibilities:

GTM Readiness & Enablement Strategy

• Develop and execute a Customer Success GTM readiness strategy that aligns with company priorities and the needs of each business unit.
• Partner with CS leaders, GTM teams, and strategy teams to define and prioritize programs that drive measurable impact.
• Ensure the CS organization is equipped with the right tools, training, and resources to engage customers effectively and drive value realization.

Program Management & Execution

• Design, launch, and manage CS enablement programs, playbooks, and initiatives that support onboarding, adoption, expansion, and retention goals.
• Own and drive CS GTM initiatives, ensuring alignment with business objectives and execution excellence.
• Facilitate training sessions, workshops, and enablement forums to upskill CS teams and embed best practices.
• Act as the face of CS readiness, ensuring seamless communication and execution of enablement efforts.

Stakeholder Collaboration & Relationship Management

• Build strong partnerships with CS leadership, strategy teams, enablement, product marketing, and sales to align on priorities and drive consistency.
• Act as the bridge between CS and GTM teams, ensuring that enablement efforts reflect business needs and customer outcomes.
• Work cross-functionally to advocate for CS needs, ensuring the right content, processes, and tools are in place.

Metrics, Reporting & Continuous Improvement

• Define and track key success metrics for CS enablement programs, ensuring visibility into impact and areas for optimization.
• Drive a data-driven approach to readiness, leveraging insights to refine programs and align with evolving business needs.
• Provide regular reporting and insights to leadership on the effectiveness of CS enablement initiatives.

What We’re Looking For:

• Proven experience in Customer Success, Enablement, or GTM strategy within a SaaS or technology company.
• Strong strategic thinking with the ability to align enablement programs to business objectives.
• Exceptional relationship-building skills and the ability to influence and collaborate across teams.
• Project management expertise, with the ability to execute multiple initiatives effectively.
• Experience in content development and facilitation, with strong presentation and communication skills.
• A pragmatic and adaptable approach, capable of navigating complexity and driving execution in a fast-paced environment.
• Proficiency in data analysis and reporting, with a strong understanding of metrics and impact measurement.

Why Join Us?

This is a unique opportunity to shape the future of CS enablement and GTM readiness in a growing, high-impact role. If you are passionate about empowering Customer Success teams, driving strategic initiatives, and making a measurable impact, we’d love to hear from you. Apply today and help us build the next generation of CS excellence!

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}