Customer Success Manager, Clinical Informatics Digital Pathology (National)

Job Title

Job Description

As the Customer Success Manager, you will be responsible for formulating and driving project plans, in accordance with the goals and timing, set by the Customer Success Lead. You will specify and provide planning proposals for resources required, including risk assessment, and support in driving for success and 100% digitization of selected customer in both the pre- and post-sales phases.

Your role:

• Responsible for driving quality, planning, information, knowledge exchange and organization to monitor and prioritize customer success and accelerate sales. Teaming up with internal and external resources, you will drive projects towards success in partnership with Commercial BDMs, Solution Architects and customer representatives.
• Support commercial activity in providing a single point of contact towards customers in pre and post sales activities for complex and specifically identified customers and accounts. Identify opportunities, resolve challenges and foster expansion of system usage and value creation of Philips solution.
• Support pre-order technical sales meetings and project scoping, Maximize customer readiness pre-order, to minimize Order to Revenue time. Support customers to maximize the value they perceive and experience from interacting with the extended Philips team.
• Provide planning, monitor and track customer interaction, progress and satisfaction towards purchasing a Philips solution (Pre) and achieving 100% digitization (post).
• Provide a bridge to support the full and healthy transfer of customers towards the Philips Customer Support Organization Mature customers towards desired end state of workflow and efficiency optimization.

You're the right fit if:

• Bachelor's / Master's Degree in Business Administration, Customer Relationship Management or equivalent. 5+ Years Experience in Healthcare IT, High-End solution Management and Clinical Laboratory Experience Preferred
• Strong and proven track record in Project Management, preferably in more than one field.
• Proven experience operating in Senior hospital management level with Clinical laboratory knowledge and experience of modality/products in the IVD segment is an advantage
• Clearly apparent drive and passion, with intense desire for success. Aspirations to grow within Philips as part of a rapidly expanding team.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.

How we work together 

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. 

This is a field role.   

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details 

• The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $106,875 to $171,000
• The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $112,500 to $180,000
• The pay range for this position in AK, DE, MD, NY, RI, or WA is $118,125 to $189,000
• The pay range for this position in CA, CT, DC, MA, or NJ is $126,000 to $201,600

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.     

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here.   

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.   

Additional Information 

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. 

Company relocation benefits will not be provided for this position. 

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.