Customer Support Engineer

Customer Support Engineer

Work Place: Jeleśnia

Customer Support Engineer is the contact person for all quality related issues at customer locations, CSE will be responsible for ensure customer satisfaction on assigned projects and customer quality KPI’s performance. This role support that processes are compliant to standards: automotive (IATF); customers (AIAG, VDA); supplier and internal. CSE support safe introduction of product & process changes, Co-validates new projects to ensure customer satisfaction and support the development of quality assurance system.

Your role:

• cooperate with customer & plant quality engineers to rapidly address quality escapes

• is responsible for review customer portals

• is responsible for update and communicate to the organization the value stream customer satisfaction metrics

• coordinate & collaborate with SQA for Aptiv component suppliers (TIER2) quality related issues

• track & analyze COPQ & COPD for all on site reworks

• is responsible for customer process surveillance

• ensure the Customer Specific Requirements (CSR) compliance

• support customer audits / visits to ensure audit / visit success at the Aptiv plant

• support customer & Aptiv warranty engineer on warranty related items

• perform a risk assessment & feasibility study for reworks activities in sils & at Customer

• own the quality problem management system

• participate in the change management process, ensuring changes to the product and production processes are safely introduced

• actively contribute to risk identification & mitigation process for manual assemblies

Your background:

• Technical/engineer degree

• Deep understanding of Quality Systems (IATF 16949) and customer standards (AIAG, VDA)

• Practical knowledge of quality tools (PDA, 8D, PPAP etc.)

• Logical thinking / rigourous / organized

• Customer oriented

• Work well under daily pressure / Like to be challenged /

• Team player

• Fluent English

• Potential candidates should have automotive background (preferred experience in quality engineering)

• Good knowledge of Ms Office

• Frequent travel to the Customer located in Nosovice (Czech Republic) is required

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your benefits At Aptiv:

• Work in a dynamic international organization with a strong market position

• Opportunity to implement your own ideas and solutions

• Possibility of continuous development and improvement of qualifications

• Training related to the occupied position

• Cafeteria platform

• Integration meetings

• Wellbeing program /CSR actions

• Free parking

• Dedicated training platforms which supports your development

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.