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Delivery Advisor 電動車交付顧問 (台中)

Taichung City, Taiwan (On-site)

Delivery Advisor 電動車交付顧問 (台中)

2 Days ago • All levels • Administrative • Logistics

About the job

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Job Description

Tesla is seeking a Delivery Advisor in Taichung, Taiwan to provide exceptional customer experiences during vehicle delivery. Responsibilities include welcoming customers, updating CRM systems, preparing vehicles, conducting new owner orientations, supporting the Delivery Manager, contributing improvement ideas, demonstrating product expertise, and staying current with industry trends. The ideal candidate possesses excellent verbal skills, a history of customer service excellence, enthusiasm for the EV industry, cross-functional collaboration abilities, strong organization, and flexibility. A valid driver's license is preferred. The role involves direct interaction with customers, ensuring a smooth and positive ownership transition.

Must have:

Excellent verbal skills
Customer service excellence
Passion for EV industry
Cross-functional collaboration
Strong organization skills
Valid driver's license

Good to have:

Team management experience
Bachelor's degree

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

Position Description

The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Experience role is the direct point of contact for new customers preparing to take ownership.

Responsibilities

• Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
• Keep up with industry trends and best practices.

What You’ll Do

Requirements

• Excellent verbal skills.
• Consistent record of customer service excellence.
• Enthusiastic and passionate about the changes in the personal transportation industry.
• Ability to work cross-functionally with sales, service, logistics, and admin teams
• Ability to work across multiple systems
• Strong organization and time management skills.
• Willingness to work on a flexible schedule, according to activity volume.
• A valid driver’s license and an acceptable and safe driving record preferred.
• Bachelor's degree or equivalent combination of education and experience.
• Team management experience is plus

What You’ll Bring

Requirements

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：