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Senior Technical Support [020767]

Bucharest, Romania (On-site)

Senior Technical Support [020767]

3 Hours ago • 4-8 Years • Administrative

About the job

4 skills required for this role

Add these skills to join the top 1% applicants for this job

dhcp

linux

dns

networking

Job Description

PTR Live Technologies seeks a Senior Technical Support professional in Bucharest, Romania. This role requires providing advanced technical support, managing complex issues, and ensuring exceptional client service. Responsibilities include acting as the main contact for technical issues, managing hardware (PCs, laptops, printers), software installation and updates (Windows, OSX, Linux advantageous), user support (OS, MS Office, email, network), and installation of audio/video studio equipment. 24/7 system monitoring is also required. The ideal candidate possesses proven IT support experience, excellent customer service skills, strong Windows OS expertise, networking knowledge, problem-solving abilities, and documentation skills. Shift work, including nights and overtime, is necessary.

Must have:

Proven IT support experience
Excellent customer service
Strong Windows OS skills
Problem-solving & troubleshooting
Excellent documentation skills
Shift work flexibility

Good to have:

Networking knowledge
OSX and Linux experience
Audio/video equipment experience

Company Description

PTR Live Technologies is growing and looking for new members of the team!
We are proud that our brand is part of Playtech, which is the world’s leading online gaming software developer and live video stream gaming service provider. Our international team is operating in Bucharest from 2016 and from day one our core values are in the center of attention on everything we do. High work ethics, positivity and innovative environment is here for your future career!

Job Description

We are seeking a Senior Technical Support professional to join our team in Bucharest, Romania. In this role, you will be responsible for providing advanced technical support and managing complex issues to ensure exceptional service delivery to our clients.

To be main contact point of contact for any technical issues;
Hardware Management: Installing, configuring, and maintaining computer hardware and peripherals.(Desktop PC, Laptops, Printers)
Software Management: Installing and updating software applications, ensuring they are correctly configured, running in Windows environment; (OSX and Linux is an advantage).
User Support: Assisting employees with technical issues ( OS, MS Office, e-mail, WI-FI network, etc)
Installation of professional audio/video studio equipment: cameras, lights and mics.
24/7 monitoring of healthy functioning of all systems.

Qualifications

Previous proven experience in the delivery of IT support services;
Outstanding customer service skills with a positive outlook;
Excellent English writing/speaking;
Good Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365;
Networking knowledge is an advantage;
Strong experience of problem solving, troubleshooting and fault-finding software applications issues;
Excellent documentation and knowledge sharing skills;
Able to translate technology into simple terms;
Flexibility to work in shifts is required, including night shifts and overtime, when needed.

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About The Company

Playtech

127 Active Jobs

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries

Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.

We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.

The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.

Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.

Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.

If you are an ambitious, creative thinker and would like to work for us we want to hear from you!

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