Position Overview

Our Solution Architects work with both our Solution Architects/Engineers and Sales team to analyse the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition. We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.

Responsibilities

• Articulate product features and differentiators to internal and external audiences, generating interests and answering product related questions
• Identify customer needs and presenting product specific solutions in various business opportunities
• Draft and present proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements
• Track, monitor, and contribute to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
• Work with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
• Identify, assess, mitigate risks arising from variety of situations including those that arise from dependencies between groups