Field Service Technician II

3 Weeks ago • 4 Years + • $37,440 PA - $67,496 PA

Job Summary

Job Description

The Field Service Technician II at IGT will be responsible for the install, troubleshooting, and repair of gaming machines. They will support technical teams, participate in projects like casino openings, and share knowledge with customers. Responsibilities also include maintaining inventory, documenting repairs, reading diagrams, and performing program upgrades. The role requires testing programs, troubleshooting with tests, and maintaining data lines. The technician will also need to maintain a positive image of IGT. In-depth user-level knowledge of SAP is preferred.
Must have:
  • Install, troubleshoot, and repair gaming machines.
  • Support technical teams for various tasks.
  • Be computer literate with documented technical experience.
  • Knowledge and understanding of AC/DC fundamentals.
  • Ability to lift 50 pounds and stand a full shift.
Good to have:
  • Technical or I.T. related training.
  • In-depth user-level knowledge of SAP.
Perks:
  • 401(k) Savings Plan with Company contributions
  • Health, dental, and vision insurance
  • Life, accident, and disability insurance
  • Tuition reimbursement
  • Paid time off
  • Wellness programs
  • Identity theft insurance

Job Details

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Join the WINNING TEAM at IGT Global! IGT is seeking a Gaming Field Services Technician in the area of Saratoga Springs, New York. The Gaming Field Services Technician will support our casino services team and be part of our award-winning gaming products organization.

Responsibilities

  • Responsible for various install, troubleshooting, and repair of IGT gaming machines.
  • Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, setoptions and repair games in a field environment.
  • Support various projects including new casino openings and expansions.
  • Successfully delegate to peer staff on various system projects.
  • Knowledge share with internal and external customers on new products.
  • Maintain accurate inventory of parts issued.
  • Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
  • Follow documentation, policies and procedures and perform tasks with minimal supervision.
  • Reading and translating wiring diagrams.
  • Resolve technical problems and perform program upgrades, and download set up.
  • Testing programs with various verification devices.
  • Troubleshoot with input and output tests.
  • Set up game options and test various devices.
  • Test pay table, reel strip and bonus awards.
  • Install, repair and maintain data lines, fiber optics, and telephone lines.
  • Knowledge share with customers on basic game functionality.
  • Maintain a positive image of IGT with co-workers and IGT’s customers.
  • In-depth user-level knowledge of SAP preferred.

Qualifications

Education Required

  • High School Diploma or equivalent required.
  • Technical or I.T. related training or education is a plus.


Experience Required

  • 4+ years of electronics, repair, field, or related industry experience.


Skills Required

  • Must be computer literate and have documented technical experience.
  • Knowledge and understanding of AC/DC fundamentals.
  • Knowledge of tools and experience using the tools is required.
  • Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
  • Must be able to lift 50 pounds and able to stand a full shift.
  • Ability to follow policies, procedures, and safety guidelines.
  • Must be able to adapt to various jurisdictions and interface with compliance officers.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

#LI-KG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $37,440 - $67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

 

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

 

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

Similar Jobs

Experian - Senior Account Director

Experian

United States (Remote)
1 Month ago
Alphasense - Account Executive, Financial Services

Alphasense

London, England, United Kingdom (On-Site)
1 Week ago
Thales - Integration and Test Operator

Thales

Vendôme, Centre-Val De Loire, France (On-Site)
2 Weeks ago
SimpliSafe - Technical Program Manager II

SimpliSafe

Boston, Massachusetts, United States (Hybrid)
2 Weeks ago
Crowd Strick - Regional Sales Manager

Crowd Strick

Philippines (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

sony global (Games) - 4K Camera and System Lecturer

sony global (Games)

Beijing, China (On-Site)
1 Month ago
CrowdStrike - Scale Market Account Executive

CrowdStrike

Poland (Remote)
2 Weeks ago
Tesla - Automotive Mechatronics Technician

Tesla

Cologne, North Rhine-Westphalia, Germany (On-Site)
3 Months ago
Gallagher - Data Scientist

Gallagher

Bengaluru, Karnataka, India (On-Site)
6 Months ago
PwC - Associate, Microsoft Dynamics 365 Finance Consultant

PwC

Kolkata, West Bengal, India (On-Site)
2 Months ago
CrowdStricke - Corporate Account Executive

CrowdStricke

Barcelona, Catalonia, Spain (On-Site)
2 Weeks ago
Naughty Dog - Associate Game Designer

Naughty Dog

Los Angeles, California, United States (Hybrid)
1 Month ago
gnosis - Customer Relations Agent

gnosis

São Paulo, State Of São Paulo, Brazil (Remote)
3 Months ago
Netflix - Design Manager, Member Experience

Netflix

Los Gatos, California, United States (Hybrid)
7 Months ago
Interface AI - Senior Software Engineer, Frontend

Interface AI

San Jose, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Saratoga Springs, New York, United States

Rockstar Games - Senior Data Engineer

Rockstar Games

New York, United States (On-Site)
2 Weeks ago
Jane Street - Machine Learning Engineer

Jane Street

New York, United States (On-Site)
1 Week ago
Gamurs - Fantasy Sports Writer

Gamurs

United States (Remote)
1 Month ago
Nintendo - Lead Sound Designer (NST)

Nintendo

Redmond, Washington, United States (Hybrid)
12 Months ago
77sparx - Reading Curriculum Developer for Kids App

77sparx

San Francisco, California, United States (On-Site)
3 Weeks ago
Nintendo - Engineer, Electro Mechanical (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago
CME Group - Software Engineer in Test III

CME Group

Chicago, Illinois, United States (Hybrid)
2 Weeks ago
Threat connect - Business Development Representative

Threat connect

Arlington, Virginia, United States (On-Site)
1 Week ago
ByteDance - Senior Software Engineer, Anti-DDoS - Network Security

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
Greenworks Sunrise Global Marketing - Transportation Analyst

Greenworks Sunrise Global Marketing

Mooresville, North Carolina, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

West Greenwich, Rhode Island, United States (On-Site)

Providence, Rhode Island, United States (On-Site)

Providence, Rhode Island, United States (Hybrid)

Las Vegas, Nevada, United States (Hybrid)

West Greenwich, Rhode Island, United States (On-Site)

Providence, Rhode Island, United States (Hybrid)

West Greenwich, Rhode Island, United States (On-Site)

Providence, Rhode Island, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Providence, Rhode Island, United States (On-Site)

View All Jobs

Get notified when new jobs are added by IGT

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug