Head of Communications, Latin America

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Communications Manager will collaborate with the Communications Director Americas to build strong relationships with internal stakeholders to create and manage communications opportunities that elevate our key messages in Mexico and Latin America among media and influencers.

In this role, you will drive and execute strategic communications aimed at engaging our diverse audiences, including media, consumers, businesses, regulators, and stakeholders. You’ll be essential in delivering impactful content across multiple channels, empowering business leaders and team members with the insights and resources they need to succeed.



As a key member of our communications team, you will collaborate closely with internal teams and stakeholders to enhance brand visibility, ensure consistency, and evolve our content offerings.

Job Description:

Key Responsibilities

• Comprehensive Communication: Create communication strategies aligned with business goals for consumer and enterprise markets. Implement a diverse communications program across earned, paid, social media, and thought leadership channels.

• Brand Enhancement: Strengthen PayPal’s reputation as a leading fintech in Latin America.

• Industry Insight: Monitor fintech trends and developments in Mexico and Brazil to identify opportunities for thought leadership.

• Awareness Campaigns: Drive awareness of PayPal’s values, products, and brand promise across multiple channels.

• Strategy Development: 

• Customer Insights: Collaborate with teams to gather customer data and insights to inform communication plans.

• Media Relations: Build and maintain relationships with media, reporters, and influencers to enhance PayPal’s visibility.

• Executive Support: Develop an executive profiling plan and provide training for PayPal spokespeople in Mexico and Brazil.

• Cross-Functional Collaboration: Work with global and regional teams to ensure coordinated objectives and actions.

• Performance Measurement: Establish KPIs to assess campaign effectiveness and demonstrate ROI.

 

Job Qualifications

• Experience: 8-10 years in communications/public relations.

• Self-Starter: Motivated and thrives in a dynamic, global environment; creates impactful content for various audiences.

• Executive Collaboration: Experience working with senior leaders and understanding governance practices.

• Content Strategy: Proven ability to leverage content for competitive advantage.

• Professionalism: High level of judgment, handling confidential information with care.

• Organization: Ability to manage complex tasks and prioritize effectively in a fast-paced setting.

• Adaptability: Flexible in response to changing business priorities.

• Analytical Skills: Strong problem-solving abilities and project management across multiple initiatives.

• Relationship Building: Ability to connect with individuals at all levels across diverse regions.

• Ownership Mentality: Committed to seeing tasks through and seeking solutions beyond one’s expertise.

• Continuous Learner: Eager to innovate and streamline processes.

• Communication Strategy: Proven success in developing strategies aligned with business goals.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.