Internal Firm Services - Human Capital - Trust Resource Management - Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

Our team helps PwC align our Human Resources programmes with our business objectives. You’ll focus on building strategic models to predict supply and demand for skills in order to develop and implement plans that close any gaps with our strategic vision.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Trust Resource Management – Manager

About the Organization:

PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in Kolkata, India.

The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills.

Job Description:

We are seeking a results-driven Workforce Management professional with a proven track record to lead our Sector/Sub-Business Unit Resource Management team.

We are looking for go-getters who can work with the business to predict future demand projections, staffing needs, plan capacity and assign staff to our projects. The candidate will be responsible to assess the ongoing demand and capacity, determine personnel requirements based on staffing rules and regulatory compliance guidelines and collaborating on resource management with multiple teams within our organization.

As a Deployment Manager, you will be responsible and accountable to meet all resource management KPIs for the assigned Business Unit, Sub-Business Unit, Industry/Sector or territory. You will provide subject matter support to stakeholders, build creative staffing solutions, maneuver over/under staffing situations and provide proactive inputs to the business. You will also be responsible for supervising your team, upskill/cross skill team members, provide coaching and guidance, timely and quality focused delivery.

To ensure success as a DeploymentManager, you should possess extensive domain knowledge in resource management, demand –supply planning, project-based staffing, capacity and headcount planning, demand and supply forecasting, capacity and bench management, scheduling and business analytics. A best fit will be someone who can accurately predict staffing needs and generate capacity to fulfil project demands.

Prior resource management experience in Big 4s, Audit/Tax/accounting practice and/or financial services industry will be preferred.

Key Responsibilities:

• Analyzing annual budget plans and generating capacity to enable effective staffing on projects based on scope of work, skills, prior experience, availability, regulatory requirements and project budget.

• Proactive capacity and headcount planning to minimize over/under staffing scenarios.

• Act as a control owner to ensure 100% compliance on all regulatory requirements and business rules associated with resource allocations and staffing on projects.

• Demonstrate success against all business, operational and people management KPIs.

• Drive continuous improvement, process transformation, technology enablement and automation to create measurable efficiencies within the team.

• Monitor schedule adherence, address schedule changes and resolve staffing conflicts.

• Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods.

• Analyze and execute staffing solutions to meet unplanned demands.

• Collaborate with Talent acquisition on new hire allocations in accordance with project budgets and Capacity plans.

• Create dashboards to monitor, analyze and report against key KPIs.

• Documenting processes and maintaining records.

• Stakeholder management –Create strong connects with stakeholders in the business, onshore, cross ACs, Talent, Finance and cross LOS.

• Team management –Backup and succession planning, quality monitoring, performance evaluation, career guidance and overall supervision.

Key Skills and Experiences:

• Any Graduate/Post-Graduate. Specialization in Human Resources/Statistics will be preferred.

• 10– 12 years of relevant, post qualification work experience in reputed organizations with a proven track record of career growth and stability.

• Proficiency in resource management/workforce management domain.

• Must have at least 5 years of experience in directly supervising teams.

• Must have at least 5-6years of experience in managing stakeholders.

• Excellent interpersonal and communication skills.

• Excellent negotiation skills.

• Excellent process documentation and presentation skills –knowledge in using MS Visio, PowerPoint and Google Slides to create impactful process flows and presentations.

• Exceptional organizational and time-management skills with a proven record of working under tight deadlines.

• Very strong team management skills.

• Prior experience in project management/change management/process transformation will be preferred.

• Working knowledge of Power BI, Spotfire, Tableau and Google Charts will be preferred.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date