IT Specialist

Come and join a rapidly expanding mobile games company!

SuperPlay is committed to developing the finest mobile games in the world, while having an enjoyable time doing so. In 2019, the company was founded by experienced professionals from Playtika and Rovio with the goal of producing casual games that are delightful and unforgettable, and that players can enjoy for years.

Our flagship game, Dice Dreams, is a global sensation and a top-100 grossing hit, while our upcoming game, Domino Dreams, is on track to follow in its footsteps.

Headquarters are in Tel Aviv, and our staff has expanded to include numerous skilled, devoted, and ambitious individuals.

Our plans for the future are even more fascinating. If you'd like to be a part of our journey, please take a look at the job description below.

We’re looking for a talented IT Support Helpdesk Specialist to join our team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:

• Respond to requests for technical assistance (in person, via phone, email and ticket support center).
• Diagnose and resolve technical hardware and software issues.
• Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems.
• Provide guidance, assistance, coordination and follow-up on clients questions and problems.
• Redirect issues to the appropriate resource.
• Identify situations requiring urgent attention.
• Technical interface with various IT solution and SAAS providers

• At least 2 years of experience as a Help Desk/IT Support Specialist.
• High customer orientation skills.
• Familiarity with hardware components (desktops, laptops and servers).
• Experience handling IT tasks on MacOS and Windows OS.
• Good understanding of an IT backend environment ( Single Sign-On, Google workspace, O365).
• Well-experienced in supporting end-user desktop and Art applications such as Jumpcloud, SentinelOne, Maya, Photoshop, Internet browsers, printing, etc.
• Strong communication skills for interfacing with employees in a multitasking environment.
• Fluent Hebrew & English