Network Support Engineer

Sperasoft is a leading game co-development company headquartered in the heart of Silicon Valley. We work closely with our partners to deliver high-quality titles for world-class publishers. Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond.

• Proactively monitor a selection of online games and related systems required for 24/7 service
• Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
• Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
• Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
• Consult, create and maintain process documentation
• Carry out quick patch and build deployments including post deployment smoke testing
• Prepare accurate and timely reports with updates and summaries on events and issues

• Technical support skills with focus on game servers and client crashes
• Knowledge of network technologies and GNU/Linux OS
• Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
• Availability to work in shifts, including nights, weekends and holidays (12h schedule)
• Excellent written and verbal communication skills
• Maintaining strict punctuality and quick response
• Familiarity with common IT infrastructure and its practices

Would be a plus:

• Monitoring/Analyst experience (assessments based on data, graphs etc.)
• Technical support experience in an online 24/7 service industry
• Experience working in games industry, particularly multiplayer and MMO games
• Some familiarity with terminology and process for game development, QA and release management

• Working with an international team of world class professionals on exciting and challenging projects
• Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
• Medical Insurance package
• Sensibly flexible working hours
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team and a family-like environment
• Casual workplace environment in Krakow downtown including bicycle parking, game and chill-out zones

• Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more others

Role Information: EN

Studio: Sperasoft

Location: Europe, Poland, Warsaw, Krakow

Area of Work: Game Development

Service: Create

Employment Type: Full-time, Permanent

Working Pattern: Hybrid, Remote