Operations Analyst

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

The incumbent is expected to monitor and manage key operational processes for stock broking and mutual funds end-to-end, to deliver a superior customer experience.

The Role:

• You will be involved in monitoring critical process deliverables daily.
• You will be required to execute routing tasks that are critical for service delivery daily, as per defined schedules.
• For process deliverables that are delayed or failing, you will be required to coordinate with the respective internal teams or external service providers for the timely identification and resolution of the issue.
• You will need to collaborate with different teams, external partners, and vendors to ensure the smooth execution of processes to achieve the desired service levels
• You will be required to monitor the process execution regularly and take proactive steps to address factors that may impact the process execution
• You will be responsible for defining, developing, and communicating key metrics and business trends to partner and management teams
• Identifying opportunities for improvement and coordinating with stakeholders to improve customer experience in a scalable manner

Ideal Candidate should have:

• Exceptional written and verbal communication skills.
• Ability to multitask and work on a diverse range of requirements.
• Bachelor's in engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute.
• Relevant work experience is desired.
• Strong problem-solving and analytical skills.
• Technical capabilities: Excel, Data monitoring/ Extraction through SQL or other Database queries would be an added advantage.
• Understanding of Mutual Funds, Stock Broking would be an added advantage 

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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