Responsibilities
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies
About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Seller Account Management (SAM) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators.
1. Service account manager will be responsible for providing timely and accurate operational support to sellers on our e-commerce platform.
2. Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulatory, hold improvement sessions with sellers on their fulfillment and service performance.
3. Diagnosis on sellers operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.
4. Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.
5. Engage sellers to develop long-term relationships and confidence on our platform
6. Support ad-hoc projects and initiatives per business needs.
Qualifications
1. BA/BS degree or equivalent practical experience.
2. 2+ years experience in e-Commerce field.
3. Good and effective communication skills internally and externally
4. Data analysis and problem solving skills
5. Proactive and continuous improvement attitude. Self-driven, creative, fast learner
6. Excellent written, verbal and interpersonal communication skills in English & Tagalog for cross-border collaboration with internal stakeholders and providing operational support to local Filipino sellers on TikTok Shop.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
