Policy Issuance Analyst - Claims

1 Month ago • 1-2 Years

Job Summary

Job Description

We are looking for a talented individual to join our Operations team at Marsh McLennan. This role is based in Mexico City and is a hybrid position, requiring at least three days a week in the office. The Policy Issuance Analyst - Claims will be responsible for providing excellent customer service in the auto insurance sector, maintaining strong client relationships. Responsibilities include validating requirements for policy issuance with insurers, executing work order processes, managing a high volume of requests, identifying and escalating critical situations, completing endorsements correctly, analyzing databases for reports, following up with insurers, monitoring assigned client portfolios, and capturing information on insurer portals.
Must have:
  • 1-2 years experience in policy issuance or similar roles
  • Degree in Accounting, Economics, Administration or related field
  • Experience in insurance, request tracking, insurer relations, and issue escalation
  • Intermediate Excel skills
  • Basic English proficiency
Good to have:
  • Teamwork
  • Activity control
  • Communication skills
  • Customer service and attention to detail
  • Enthusiasm for learning and growth
Perks:
  • Professional development opportunities
  • Interesting work
  • Supportive leaders
  • Vibrant and inclusive culture
  • Opportunities to create new solutions
  • Positive impact on colleagues, clients, and communities
  • Wide variety of professional opportunities
  • Benefits and rewards

Job Details

Company:

Marsh

Description:

Estamos buscando una persona con talento para unirse a nuestro equipo en el área de Operaciones en Marsh McLennan. Este rol estará basado en la Ciudad de México. Se trata de un puesto híbrido que requiere trabajar al menos tres días a la semana en la oficina. El Analista de Emisión - Daños será responsable de proporcionar brindar un excelente servicio al cliente en el ramo de seguros autos, manteniendo relaciones sólidas con los clientes.

Contaremos con usted para:

  • Validar que se encuentren todos los requerimiento para solicitar la emisión de las pólizas con las aseguradoras.

  • Llevar a cabo los procesos de orden de trabajo dentro de los sistemas de trabajo.

  • Gestión eficiente y efectiva de un alto volumen de solicitudes, asegurando que cada una sea atendida de manera oportuna y con la debida atención a los detalles.

  • Proceso de identificación y escalamiento adecuado de situaciones críticas o problemáticas, asegurando que se tomen las medidas necesarias para resolverlas de manera rápida y efectiva.

  • Llevar a cabo el correcto llenado de los endosos.

  • Análisis de bases de datos para la elaboración de reportes

  • Atención y seguimiento con procesos con aseguradoras

  • Monitoreo y gestión de la cartera asignada de clientes y verificación de procesos

  • Experiencia en la captura de información en los diferentes portales de aseguradoras
     

Lo que necesitas tener:

  • 1 a 2 años de experiencia en puestos de emisiones de pólizas o similares

  • Profesional titulado contabilidad, económico administrativas o afín

  • Experiencia en seguros, seguimiento de solicitudes, trato con aseguradoras, escalamiento de temas

  • Excel intermedio

  • Inglés básico
     

Lo que te hace destacar:

  • Trabajo en equipo

  • Control de actividades

  • Habilidad de comunicación

  • Servicio al cliente y Atención al detalle

  • Gusto por aprender y seguir creciendo
     

Por qué unirse a nuestro equipo:

  • Te ayudamos a dar lo mejor de ti a través de oportunidades de desarrollo profesional, trabajo interesante y líderes que te apoyan.

  • Fomentamos una cultura vibrante e integradora en la que puedes trabajar con compañeros talentosos para crear nuevas soluciones y tener un impacto positivo en colegas, clientes y comunidades.

  • Nuestra escala nos permite ofrecer una amplia variedad de oportunidades profesionales, así como beneficios y recompensas para mejorar tu bienestar.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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