Account Development Manager

Ready to become a Wriker?

Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing your expertise on how to use the product in the most efficient way. 

Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.

More about your team

You will be part of the incredible Wrike Sales Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

How You’ll Make An Impact

• Actively Prospect into existing accounts via Outbound calls.
• Manage assigned accounts, inbound requests, trials, leads
• Manage the full sales cycle, including contract generation and other deliverables for closing
• Learn proven SaaS sales process and methodology from decorated Sales Leaders
• Work with your territory team and leaders to strategize big deals
• Leverage Salesforce.com to execute your lead processing and opportunity management
• Prioritize opportunities and apply appropriate resources
• Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
• Maximize customer lifetime by helping them unlock the most product value

You will achieve your best if you have

• Willingness to work the evening shift (15:30pm - 00:00am CET)
• 1- 2 years of work experience in a customer ­facing role (Sales, Account Management)
• The ability to speak fluent English
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
• A keen business sense to discover and understand customer business objectives and pain points 
• A passion for teaching/instilling knowledge in others
• A willingness to dive into the technical details of a product to understand it thoroughly
• Readiness to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, a high degree of patience
• Excellent organization, note-taking, and time-management skills

You will stand out with

• Having a problem-solver mentality, being a critical thinker, and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• Being a strong team player
• Possessing a self-starter attitude with strong ownership skills, willing to go above and beyond the job description
• Being creative and innovative

Perks of working at Wrike

• 25 days of holidays
• Cafeteria (Benefit plus) 40,000 CZK annual budget
• Meal vouchers 4000 CZK monthly
• Sick leave compensation
• Private healthcare membership (Canadian Medical)
• Pension plan
• Mobile tariffs
• Life Insurance Plan
• „Lítačka“ transportation annual coupon reimbursement

Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.