Power BI Specialist (Command Center Analyst)

3 Months ago • 3 Years + • Data Analyst

Job Summary

Job Description

The Power BI Specialist plays a crucial role in the Command Center, designing, developing, and maintaining effective reporting solutions. Responsibilities include developing comprehensive Power BI reports, collaborating with operational leaders to identify reporting needs, updating and maintaining existing reports and dashboards, automating reporting tasks, creating SOPs, engaging with stakeholders, and participating in cross-functional projects. The ideal candidate will have 3+ years of experience in data analysis and reporting, strong Power BI proficiency (including DAX and data modeling), SQL experience, and excellent communication skills. The role requires analytical thinking, problem-solving abilities, and the capacity to manage multiple tasks effectively in a dynamic environment.
Must have:
  • 3+ years data analysis & reporting experience
  • Strong Power BI proficiency (DAX, data modeling)
  • SQL experience for data extraction
  • Excellent communication & interpersonal skills
  • Develop and maintain Power BI reports & dashboards
  • Collaborate with stakeholders to define reporting needs
Perks:
  • Competitive compensation packages
  • Vibrant and inclusive work environment
  • Opportunity to work on exciting game projects
  • Dynamic and entrepreneurial culture

Job Details

Description

The Power BI Specialist plays a crucial role in the Command Center by designing, developing, and maintaining effective reporting solutions that enhance operational decision-making. You will work closely with stakeholders to gather requirements and produce insightful dashboards and visual reports, providing a clear overview of performance metrics.

Key Responsibilities:

  • Develop and distribute comprehensive reports using Power BI, ensuring accuracy and timely delivery.
  • Collaborate with operational leaders to identify reporting needs and align efforts with strategic objectives.
  • Update and maintain existing Power BI reports and dashboards, improving functionality and visualization as needed.
  • Automate repetitive reporting tasks through optimized Power BI tools and features.
  • Create, maintain, and document standard operating procedures (SOPs) related to reporting processes.
  • Actively engage with stakeholders to ensure requirements are met and continuously improve reporting systems.
  • Participate in cross-functional projects to drive improvements in reporting and analytics processes.

Requirements

  • 3+ years of experience in data analysis and reporting, preferably in a contact center environment.
  • Strong proficiency in Power BI, including DAX, data modeling, and designing interactive dashboards.
  • Experience with SQL for data extraction and manipulation.
  • Familiarity with data visualization best practices and principles.
  • Excellent communication and interpersonal skills to engage effectively with various stakeholders.
  • Analytical thinking and a problem-solving mindset to tackle complex reporting challenges.
  • Ability to work autonomously and manage multiple tasks effectively in a dynamic environment.

Benefits

Who we are

Since 1994, Pole to Win has been providing outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.

What we offer

  • Competitive compensation packages
  • A vibrant and inclusive work environment
  • Opportunity to work on exciting and innovative game projects.
  • Dynamic and entrepreneurial culture

Our Values

Pole To Win's core values are imbued across our global organization: Reinforced by our actions and our attitudes. Echoed throughout our approach to our operations and our clients. Exemplified by our culture, and most of all, our people. We build people and their careers. We actively turn to teammates for counsel, inspiration, and diverse perspectives. Relationships are built on mutual respect. Personal and professional integrity is our guiding principle. We are honest, authentic, transparent, and ethically sound. Our primary goal is to advance our clients' businesses and their customers' satisfaction. We set the bar for generating imaginative and effective solutions for the most challenging problems. We move with speed and agility. We love what we do. We have unwavering loyalty to our DNA, our culture, our values, and ourselves.

Website Links:

http://www.ptw-i.com

PTW | Leading QA, Localization & Player Support Company

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About The Company

We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 30 years, providing industry-leading services to every part of the globe.


We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. 

8,500+ passionate gamers

650+ top developers and publishers as clients

5.3 million hours QA testing

7 year average client partner tenure

2,500+ LQA titles


PTW is a boutique games services company with over 40 offices in 16 countries worldwide. Our range of services include quality assurance, localization, player support, community management, art production, game development, and audio production services.


We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale. 


PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657. 


The PTW family of brands includes SIDE, 1518 Studios and Entalize

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