Manager - Technical Publication or Information experience

We are Omnissa!

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey! At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team. As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

What is the opportunity?

As a Manager For The Information Experience Team You Will Be Responsible For Leading a Team Of Technical Communicators To Create Best-in-class Documentation For a Diverse Group Of Customers. You Will Build Relationships With The Product Teams, Support Teams, And Other At The Company Who Work On Your Products. You Will Develop KPIs To Track And Report The Success And Quality Of Our Documentation. Here Is a Breakdown:

• Meet with your team of up to ten writers to review upcoming releases and outstanding work.
• Define goals and track progress to deliver impactful business results for the IX department.
• Provide career guidance, performance feedback, and professional development discussions to team members.
• Build relationships with product teams on behalf of the IX team.
• Collaborate with product leadership to drive innovation.
• Develop and test new methods of information architecture, content strategy, and documentation development.
  
  

What will you bring to Omnissa?

• 5 years leading a team of technical writers.
• Experience in creating, maintaining, and delivering technical publications for software.
• Ability to coach team members to grow their skills and achieve goals.
• Knowledge of technical communication industry best practices and standards
• Desire to challenge the status quo and develop new best practices to meet the needs of our customers.
• Proficiency in Agile, CI/CD processes
• Solid background in software development lifecycle
• Aptitude with technology. A familiarity with endpoint management, mobile device management, and digital workspaces is a plus.
• Excellent communication and leadership skills
• Ability to work collaboratively across cross-functional team and geographies.
  
  

Location: Bengaluru, India

Location Type: Hybrid ( 3 days a week)

Travel Expectations: 5% travel. You may travel to offsite meetings likely in the United States.

What is the leadership like for this role? What is the structure and culture of the team like?

This role will report to the Senior Manager running the Information Experience team, part of the Global Information Development team. The leadership team believes that investing in the development of team members creates the best teams. We are also action-biased and want to build a team of writers who try new ways of developing and delivering content. The team culture is one built on trust and mutual support.

Omnissa Industry Recognition And Awards:

• Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).
• IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.
• Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.
• Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.
  
  

Omnissa’s Commitment To Diversity & Inclusion:

Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:

Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.

This role will report to the Senior Manager running the Information Experience team, part of the Global Information Development team. The leadership team believes that investing in the development of team members creates the best teams. We are also action-biased and want to build a team of writers who try new ways of developing and delivering content. The team culture is one built on trust and mutual support.

Omnissa’s Commitment To Diversity & Inclusion:

Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:

Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.