Product Support Engineer
Job Summary
Job Description
- Bachelor's degree in Engineering/Computer Science
- Experience in technical project management
- Experience with Data/SQL and web technologies
- Project management and solution delivery skills
- Flexibility with working hours
- Expertise in Google's AI-driven ad products
- Business analysis experience
- Experience in cloud support/SRE
- Experience with Google Ads
- Technical troubleshooting/customer support experience
- Excellent customer-facing communication skills
5 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
- Experience with Data/SQL and web technologies.
- Experience project managing and delivering technical solutions
- Ability to work flexible non-standard working hours in line with customer requirements.
Preferred qualifications:
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
- Experience working in technical product/cloud support/Quality Engineering/Site Reliability Engineering (SRE).
- Experience using Google Ads or other online advertising solutions and the media/tech landscape.
- Experience in technical troubleshooting or customer support in a tech organization. Customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
- Experience in solving issues and developing tactical perspectives on customer-focused solutions.
- Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.
About the job
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Develop tools and automation for diagnostics and debugging, streamlining processes and enhancing support efficiency.
- Apply subject matter expertise in Google's AI-driven ad products, with a focus on Performance Max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
- Utilize data analytics to identify recurring issues and their root causes, driving operational enhancements and improving product adoption among key clients.
- Work closely with Product and Engineering teams, providing crucial feedback to refine features, improve user experience, and address customer pain points.
- Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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