Publisher Technical Product Expert

1 Month ago • 3-6 Years • Product Management • $123,000 PA - $176,000 PA

Job Summary

Job Description

The Publisher Technical Product Expert at Google's gTech Ads team provides 24/7 on-call support for technical bugs and incidents across Google's Sell-side business. Responsibilities include managing critical product issues, providing technical support to internal teams, troubleshooting and resolving product problems, collaborating with Engineering to improve products, identifying issue trends, and communicating insights to stakeholders. The role requires strong communication, analytical, and problem-solving skills, as well as the ability to articulate complex technical information to both technical and non-technical audiences. This position requires flexible work hours and on-call rotation.
Must have:
  • Bachelor's degree in CS or related field
  • 3+ years technical experience (XML, CSS, HTML, JavaScript, etc.)
  • 3+ years in technical support/troubleshooting
  • Excellent communication skills
  • Strong analytical & problem-solving skills
  • Manage critical product issues
  • Collaborate with Engineering
Good to have:
  • Experience with Google Ad Manager
  • Experience managing crisis communications
  • Leading cross-functional initiatives
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
  • 3 years of technical experience in internet technologies such as XML, CSS, HTML, HTML5, JavaScript, Video Streaming, or Web Servers.
  • 3 years of experience in technical troubleshooting or technical support, and account management, sales (product direct or offline), or project management.
  • Ability to work flexible non-standard working hours and after-hours on-call rotation is required.

Preferred qualifications:

  • Experience with Google Ad Manager or monetization products.
  • Ability successfully manage crisis issues and communications.
  • Proven ability to lead cross-functional initiatives, and successfully collaborate with colleagues in a variety of roles.
  • Strong communication skills, and ability to articulate complex technical problems to both technical and non-technical audiences.
  • Outstanding analytical, troubleshooting, and problem solving skills.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Google Technical Publisher Expert team delivers 24x7 on-call technical bugs and incident management across all of Google's Sellside business. You'll help the wider gTech team support Google's global user base for our platform display and business generation products.

Your responsibilities include providing internal escalation support, driving our most complex technical issues to resolution, identifying product issue trends to implement improvements, and lead programs to streamline the tracking of key success metrics.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Own end-to-end product bug escalation, triage, and prioritization.
  • Manage communications for mission critical product issues impacting regional services and sales teams.
  • Provide excellent technical support, and build successful long-term relationships with our internal platform display and business generation teams.
  • Troubleshoot, escalate, and drive product issues to resolution. Communicate effectively with Engineering and other technical groups to enhance products and prevent customer issues.
  • Identify trends and communicate actionable insights to product stakeholders and sales through a thorough understanding of our success metrics.

Similar Jobs

ARHS - SharePoint Developer

ARHS

Brussels, Brussels, Belgium (On-Site)
1 Month ago
New York Times - Graphics/Multimedia Editor

New York Times

New York, New York, United States (Hybrid)
1 Month ago
Anlage Infotech (India) P Ltd - Full Stack Engineer

Anlage Infotech (India) P Ltd

Pune, Maharashtra, India (On-Site)
2 Years ago
Canva - Senior Frontend Engineer - Apps API Platform

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
Ness Digital - Java Architect

Ness Digital

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Epic Games - Director, Product Management (Music)

Epic Games

(On-Site)
2 Months ago
Google - Engineering Manager, Data Lineage, BigQuery Experience

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Google - Software Engineering Manager II, Infrastructure, Google Cloud

Google

Raleigh, North Carolina, United States (On-Site)
1 Month ago
PlayStation Global - Technical Program Manager - Contract

PlayStation Global

Aliso Viejo, California, United States (On-Site)
2 Months ago
Microsoft - Senior Technical Program Manager, Copilot AI

Microsoft

Mountain View, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

N-iX - Middle .NET Engineer

N-iX

Poland (Hybrid)
1 Month ago
Workassist - Full Stack Dotnet Developer

Workassist

Pune, Maharashtra, India (On-Site)
8 Months ago
GoMotive - Senior Web Marketing Specialist

GoMotive

(Remote)
1 Month ago
Canva - Senior Frontend Engineer - Canva for Education

Canva

Surry Hills, New South Wales, Australia (Remote)
2 Months ago
PwC - Corporate Tax Compliance - Part Time roles

PwC

Kilkenny, County Kilkenny, Ireland (On-Site)
7 Months ago
Google - Software Engineer, Cloud Console Platform, Front End

Google

Kirkland, Washington, United States (On-Site)
1 Month ago
Nagarro - Associate Staff Engineer, Java Fullstack

Nagarro

India (Remote)
7 Months ago
Canva - Senior Frontend Engineer - Help Content and Findability

Canva

Melbourne, Victoria, Australia (Remote)
1 Month ago
ByteDance - Software Engineer - Low-code Platform

ByteDance

Singapore (On-Site)
2 Months ago
Toppan Merrril - Full Stack C#/Angular Tech Lead

Toppan Merrril

Chennai, Tamil Nadu, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

Iron Mountain - Senior Critical Facilities Technician

Iron Mountain

Phoenix, Arizona, United States (On-Site)
1 Month ago
ByteDance - Video Analysis and Quality Algorithm Intern 2023 Summer/Fall (PHD)

ByteDance

Seattle, Washington, United States (On-Site)
7 Months ago
Naughty Dog - Cinematic Assembly Animator (Contingent)

Naughty Dog

Santa Monica, California, United States (On-Site)
3 Weeks ago
INTEL - Test Business Development Manager

INTEL

Phoenix, Arizona, United States (Hybrid)
3 Weeks ago
Cirrus Logic - Senior Analog Design Engineer

Cirrus Logic

Chandler, Arizona, United States (Hybrid)
1 Month ago
WebFX - Jr. UX Designer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
7 Months ago
ByteDance - Software Engineer - Compute Infrastructure (Orchestration & Scheduling)

ByteDance

Seattle, Washington, United States (On-Site)
1 Month ago
Adyen - VP of Engineering, Developer Experience

Adyen

New York, New York, United States (On-Site)
1 Month ago
Philips - Sales, Territory Manager - RespirTech

Philips

Phoenix, Arizona, United States (On-Site)
3 Weeks ago
Milestone - Lead Software Engineer

Milestone

Portland, Oregon, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Google - Customer Solutions Engineer

Google

Seattle, Washington, United States (On-Site)
1 Month ago
Electronic Arts - Senior Publishing Manager

Electronic Arts

Singapore, Singapore (On-Site)
2 Months ago
Tesla - AV & Live Events Project Engineer

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Canva - Implementation Manager (French Speaking)

Canva

London, England, United Kingdom (Remote)
2 Months ago
Aristocrat Gaming - Product Solutions Manager

Aristocrat Gaming

Concord, California, United States (Remote)
3 Months ago
Google - Software Engineering Manager II

Google

Austin, Texas, United States (On-Site)
1 Month ago
ByteDance - Hardware Product Manager (VR/AR)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Evolution - Product Business Analyst (Games)

Evolution

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Sony Interactive Entertainment - Sr. Program Manager (HW related program management)

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
5 Months ago
ByteDance - Developer Relations - Global Apple Partnership

ByteDance

San Jose, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Taipei City, Taiwan (On-Site)

Zürich, Zurich, Switzerland (On-Site)

Kirkland, Washington, United States (On-Site)

New Taipei, New Taipei City, Taiwan (On-Site)

Seattle, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug