Senior Community Manager

Description

• Collaborate cross-functionally with internal teams and publishing to design and implement a comprehensive community strategy for both pre-launch and post-launch phases while ensuring that it is aligned with overarching brand objectives and product goals to ensure consistency and impact.  

• Craft strategic and tactical plans tailored to specific channels, driving engagement and growth across social networks, forums and other channels as needed.   

• Establish feedback loop to ensure stakeholders across publishing and development discipline teams remain informed about key community trends, topics, and needs.  

• Design and execute innovative community programs to grow and provide value to the player base as well as sustain excitement and engagement  

• Foster direct, meaningful relationships with players to build trust and loyalty.  

• Partner with the brand team to create a channel content strategy that supports key campaign milestones and supplementary communications.  

• Identify potential risks and opportunities within the community, working closely with internal stakeholders to relay, monitor, and resolve feedback.  

• Analyze engagement metrics to uncover trends, create campaigns for welcoming new fans, and prepare reports that translate social data into actionable strategies while collecting feedback from multiple channels.  
• Coordinate with external agencies to develop and execute communication plans, ensuring alignment with community and brand strategies.
    

• Proven experience and ability in creating and establishing communities in the games, entertainment or technology space  

• Exhibits a strong sense of empathy, understanding the needs and perspectives of diverse player communities.  

• Curious nature to explore and experiment with new ways to engage with and surprise and delight players.   

• Strong organization skills with proven ability to manage multiple projects at once.  

• Demonstrated understanding of community platforms e.g. Discord, Reddit and others  

• A proactive approach and motivated self-starter with a sharp attention to detail.  

• Ability to exercise sound judgement and critical thinking when confronted with challenges  

• Excellent communicator with ability to engage and collaborate with stakeholders across teams, in meetings and in written communication across different channels and in project documentation  

• Strong ability to build and maintain relationships within and outside of the organization  

• Proficient in Microsoft Suite (PowerPoint, Excel), social and sentiment monitoring tools  
• Fundamental understanding of brand and marketing disciplines   

• Interest in the video games industry and marketing  
• Interest in horror media