Senior Director, Telecom Client Services

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

About the Role:

The Sr. Director, Client Success is a strategic leadership role focused on driving client engagement, business growth, and operational excellence. You

will manage executive relationships, lead high-impact consulting engagements, and drive revenue expansion in large accounts.

Key Responsibilities:

Client Engagement & Growth

Build and maintain strong relationships with CXOs and senior executives.

Drive account growth through strategic mapping, pipeline conversion, and revenue expansion.

Lead large-scale proposals, RFPs, and business case development.

Ensure high client satisfaction and long-term partnerships.

Operational & Financial Excellence

Oversee high-quality client deliverables in pre/post-deal transactions.

Manage profitability, margin expectations, and backlog growth.

Drive utilization targets and ensure execution excellence.

Leadership & Strategy

Lead a high-performing team, fostering innovation and professional growth.

Shape strategic initiatives leveraging industry and technology expertise.

Develop thought leadership and establish industry eminence.

Requirements:

15+ years in client relationship management, business development, and IT consulting.

Proven track record managing $20M+ P&Ls and driving revenue growth.

Background in B2B Telecom (Mobile, Internet, Network, IoT, 5G, Wireless).

Experience leading RFPs, proposals, and technical solutions.

Preferred experience in (some/all) MarTech, CX/DX Transformation, Gen AI, Cloud, and Managed Services.

This role offers a unique opportunity to drive impactful client engagements while shaping the strategic direction of the business.

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.