Introduction

Games24x7 is India’s leading and most valuable multi-gaming unicorn. We’re a full-stack gaming company, offering awesome game-playing experiences to over 100 million players through our products - Rummy Circle, India’s first and largest online rummy platform, My11Circle, the country’s fastest-growing fantasy sports platform.

A pioneer in the online skill gaming industry in India, Games24x7 was founded in 2006 when two New York University-trained economists Bhavin Pandya, and Trivikraman Thampy met at the computer lab and discovered their shared passion for online games. We’ve always been a technology company at heart, and over the last decade and a half, we’ve built the organisation on a strong foundation of ‘the science of gaming’, leveraging behavioural science, artificial intelligence, and machine learning to provide immersive and hyper-personalised gaming experiences to each of our players.

Backed by marquee investors including Tiger Global Management, The Raine Group, and Malabar Investment Advisors, Games24x7 is leading the charge in India’s gaming revolution, constantly innovating and offering novel entertainment to players!

Our 800+ passionate teammates create their magic from our offices in Mumbai, Bengaluru, New Delhi, Miami.

For more information and career opportunities you may visit www.games24x7.com.

Position Profile: Relationship Manager

Mandatory: In-depth knowledge of Rummy and other card games.

Role Summary:

Games24x7 is hiring motivated individuals for our Relationship Management program. This role focuses on cultivating strong Player relationships, understanding their needs, and ensuring their satisfaction. Responsibilities include identifying growth opportunities and building long-term partnerships. Successful candidates will possess excellent multi-lingual communication, interpersonal, problem-solving, and product skills, along with a proactive and strategic mindset.

Key Responsibilities:

• Build and maintain strong, reliable relationships with a portfolio of assigned Players.
• Act as the main point of contact for all player inquiries, issues, and escalations, ensuring timely and effective solutions.
• Work with internal teams (marketing, product, support) to provide outstanding Player experiences.
• Develop and execute strategic Player relationship plans to increase engagement and loyalty.
• Track and analyze Player feedback to identify patterns and offer insights for improving products and processes.
• Stay updated on industry trends, market changes, and competitor activities.
• Keep Player records and communication logs accurate and up-to-date.
• Meet or exceed targets for Player retention, growth, and satisfaction.

Required Qualifications:

• Bachelor's degree with a minimum of 60% aggregate.
• Proven experience in relationship management, account management, or Player-facing roles.
• In-depth knowledge of Rummy and other card games. (Mandatory)
• Excellent communication, presentation, and interpersonal skills.
• Exceptional problem-solving and negotiation skills.
• Demonstrated ability to build and maintain strong Customer relationships.
• Ability to work independently and collaboratively within a team.
• Proficient in CRM tools and Microsoft Office Suite.
• Highly organized with excellent time management abilities.
• Results-driven with a focus on Player satisfaction and business growth.
• This role requires strong language skills to effectively communicate with Players and colleagues.
• Native-level Fluency (at least one of the following): Marathi, Bengali, Telugu, Tamil, Odiya, or Kannada. This includes a deep understanding of grammar, syntax, and vocabulary for seamless communication with native speakers.
• Excellent English: Proficiency in both written and spoken English is crucial for professional interactions.
• Conversational Hindi: Ability to understand and speak Hindi in everyday situations.

Preferred Qualifications:

• Experience in cross-selling and upselling initiatives.
• Familiarity with Call Center / BPO functions.
• Prior experience as Relationship Manager for SaaS or Gaming based companiess