Senior Software Engineer - Microsoft 365

Are you passionate about cutting-edge web & mobile technologies? Do you thrive on applying data analysis and machine learning in your daily work? Are you excited about developing features that reach millions of users and have a significant business impact? Join our team at Microsoft 365, where we tackle some of the most challenging problems with direct, measurable business outcomes.

We're looking for a talented and motivated Software Development Engineer to join us. Our team focuses on customer self-help and online support experiences for Microsoft 365 commercial and consumer users. We're pioneering game-changing features that will be integrated into every Microsoft 365 product, providing personalized insights and answers to our customers' queries, and seamlessly connecting them with support engineers when needed.

We are deeply committed to modern web development, cloud services, experimentation, and AI. In our team, you'll have the opportunity to work on a wide range of projects, from cutting-edge web technologies and scalable backend API design to large-scale data analysis, experimentation, and mobile app SDK development. Our open, friendly, and agile team culture ensures rapid learning and professional growth.

If you're ready to tackle challenges at the forefront of technology and make a tangible impact on millions of users, we encourage you to apply and be part of our innovative team at Microsoft 365.

You will work with the engineers in the team to build the end-to-end customer facing experience that includes:

• Collaborates with appropriate stakeholders to determine user requirements for a scenario.
• Drives identification of dependencies and the development of design documents for a product, application, service, or platform.
• Creates, implements, optimizes, debugs, refactors, and reuses code to establish and improve performance and maintainability, effectiveness, and return on investment (ROI).
• Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items.
• Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate.
• Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.
• Participate team on-call rotation.