Enterprise Technical Support, German, EMEA

6 Months ago • 3-5 Years • Administrative

Job Summary

Job Description

Provide technical support to enterprise customers, troubleshoot complex issues, build strong relationships, and work cross-functionally with engineering and product teams. Must have 3-5 years of experience in technical support, fluent in English and German, strong troubleshooting skills for desktop applications, and knowledge of Single Sign-On (SSO) protocols.
Must have:
  • Technical Support
  • English & German
  • Troubleshooting Skills
  • SSO Protocols
Good to have:
  • Linux Knowledge
  • API Experience
  • Scripting Languages
  • API Testing Tools
Perks:
  • White-Glove Support
  • Cross-Functional Teams

Job Details

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

About The Role:

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem-solve with our technical teams and work to resolve customer issues while scaling our systems.

What You'll Achieve:

  • Work closely with our largest customers providing white-glove support to solve the most challenging support interactions.
  • Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction.
  • Work cross-functionally across engineering and product to build processes and manage issues.
  • Perform advanced troubleshooting of products and embedded partner applications.
  • Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering.
  • Manage to key performance metrics defined within the Product Operations Team.
  • Respond to high-priority customer issues.
  • Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.
  • Participate in an on-call rotation to assist customers outside of normal working hours.

Skills You'll Need to Bring:

  • At least 3-5 years of experience in technical support, technical account management, or a similar role.
  • Excellent interpersonal and engagement skills with enterprise customers.
  • Fluent in English and German is a must 
  • Strong troubleshooting skills for desktop applications on Windows and macOS.
  • Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM.
  • Proficiency in analyzing server and client application logs to identify errors.
  • Proficiency troubleshooting REST APIs
  • Strong written and verbal communication skills for technical and non-technical audiences.
  • Ability to balance user expectations with policies and compliance boundaries.
  • Ability to work under pressure while remaining focused and professional.
  • Effective collaboration skills with peers and cross-functional teams in multiple locations.

Nice to Haves:

  • Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies.
  • Experience with scripting languages such as Python, Java, JavaScript, or TypeScript.
  • Experience with API testing tools such as Postman

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

#LI-Onsite

Similar Jobs

Dream Sports - Manager - Business Analytics

Dream Sports

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Blind Squirrel Games - Sr. Level Designer

Blind Squirrel Games

California, United States (Hybrid)
3 Months ago
Notion - Channel Partner Manager, LATAM

Notion

Brazil (On-Site)
5 Months ago
Epic Games - Senior Quality Assurance Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Months ago
Blind Squirrel Games - Senior Character Artist

Blind Squirrel Games

California, United States (Hybrid)
4 Weeks ago
Assystems - Aconex Specialist

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago
Sitetracker - Sr. Salesforce Engineer

Sitetracker

Sydney, New South Wales, Australia (Remote)
6 Months ago
Mistplay - Bilingual Office Administrator II

Mistplay

Montreal, Quebec, Canada (On-Site)
6 Days ago
Xsolla - Database Administrator

Xsolla

Montreal, Quebec, Canada (Hybrid)
2 Weeks ago
OKX - Senior Agent, Customer Service (Korean Speaker)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Notion - Mid-Market Customer Success Manager

Notion

San Francisco, California, United States (On-Site)
6 Months ago
Rackspace Technology - Senior Data Architect - Big Data (AWS)

Rackspace Technology

Toronto, Ontario, Canada (Remote)
6 Days ago
Super - Staff Product Designer - Design System

Super

Canada (Remote)
1 Week ago
Riot Games - Research Operation Coordinator - Global Research Operations Team (Contract)

Riot Games

Shanghai, Shanghai, China (On-Site)
2 Days ago
Dream Sports - Graphic Designer

Dream Sports

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Super - Senior Product Manager - Rebates

Super

(Remote)
1 Month ago
Rackspace Technology - DEVOP Engineer (AWS Terraform)-PSDE III

Rackspace Technology

India (Remote)
5 Months ago
Ubisoft - Billing and Collection Assistant - Apprenticeship

Ubisoft

Paris, Île-de-France, France (On-Site)
3 Weeks ago
Rackspace Technology - Oracle Application Developer II

Rackspace Technology

Gurugram, Haryana, India (Remote)
1 Week ago
Blind Squirrel Games - Sr. Level Designer

Blind Squirrel Games

Irvine, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

VOID Interactive - Lead Character Artist, Ready or Not

VOID Interactive

Ireland (Remote)
2 Months ago
Salesforce - Sales Development Representative - Polish Speaker

Salesforce

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
PwC - Cyber Governance Risk & Compliance| Manager | Cyber Security | Technology Consulting

PwC

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Playrix - Communications Director

Playrix

Ireland (Remote)
4 Months ago
Riot Games - AP Specialist (10 Month Contract)

Riot Games

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Salesforce - Business Development Representative - German Speaking Markets

Salesforce

Dublin, County Dublin, Ireland (On-Site)
6 Months ago
Google - Senior Account Manager, Large Customer Sales

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Playrix - Senior UI Artist

Playrix

Ireland (Remote)
6 Months ago
Google - Cloud BI Sales Specialist

Google

Dublin, County Dublin, Ireland (On-Site)
4 Days ago
Tesla - Used Car Sales Advisor

Tesla

Dublin, County Dublin, Ireland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Ourpalm - Public Affairs Specialist

Ourpalm

Beijing, Beijing, China (On-Site)
4 Days ago
Google - Data Center Technician

Google

Montreal, Quebec, Canada (On-Site)
6 Days ago
IGT - Lottery Service Technician I

IGT

Virginia, United States (On-Site)
4 Months ago
Netflix - Production Support Specialist - APAC

Netflix

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Assystems - Support Consultant (Oracle - Aconex, Unifier)

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago
Keywords Studios - ERP Integration Consultant

Keywords Studios

Philippines (Remote)
2 Weeks ago
Epic Games - IAM Director

Epic Games

Cary, North Carolina, United States (On-Site)
2 Months ago
Every matrix - Trader Specialist - Lotto

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Probably Monsters - IT Engineer

Probably Monsters

Dallas, Texas, United States (On-Site)
1 Day ago
Starkflow - SAP HCM Payroll Consultant

Starkflow

(On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (On-Site)

Dublin, County Dublin, Ireland (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Germany (Remote)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Notion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug