Service Advisor

2 Months ago • 2 Years + • Administrative

Job Summary

Job Description

The Service Advisor at Tesla's Yongin, Gyeonggi, Korea service center provides professional service to meet the needs and expectations of all customers. Responsibilities include managing customer appointments, work orders, quotes, and invoices using Tesla's internal systems; handling inquiries from both scheduled and unscheduled visitors; ensuring adherence to internal policies; providing feedback on existing and new programs; accurately recording solutions and data; updating customers on repair progress; verifying repair completion and checking for damage; scheduling vehicle delivery; conducting customer satisfaction surveys; and more. The ideal candidate has 2+ years of customer service experience in the automotive industry, proficiency with service center applications and MS Office, a driver's license, and strong automotive technical understanding. A relevant associate's degree or certification is preferred. The role involves working at the service center and customer touchpoints, contributing to Tesla's mission of accelerating the world's transition to sustainable energy.
Must have:
  • 2+ years automotive customer service experience
  • Proficient in service center applications & MS Office
  • Valid driver's license
  • Strong automotive technical understanding
  • Excellent communication & record-keeping skills
Good to have:
  • Associate's degree or relevant certification
  • Experience with Tesla systems
Perks:
  • Annual medical check-up
  • Flu vaccination
  • Group insurance
  • EAP counseling program
  • Paid sick leave
  • Family care leave
  • Parental leave
  • Defined contribution pension plan
  • Social insurance
  • Flexible benefits plan
  • Long service recognition
  • Employee referrals
  • eShop employee discounts
  • Welcome gift
  • Tesla uniform (select positions)

Job Details

What to Expect

Service Advisor는 서비스 센터에 방문하는 모든 고객의 요구사항과 기대에 부응하는 전문적인 서비스를 제공합니다.
또한 서비스 센터에 방문을 희망하는 고객의 요구사항을 미리 확인하고 준비하여 고객에게 최상의 서비스를 제공합니다.
‘지속 가능 에너지로 전 세계적 전환을 가속화’를 위해 서비스 센터 및 고객접점에서 업무를 하는 직무입니다. 

What You’ll Do
  • Tesla 사내 시스템을 활용하여 고객의 방문 일정, 작업지시서, 견적서 및 송장 관리
  • 서비스 센터 방문 고객 (예약 및 비예약)에 대한 응대를 책임지며 고객의 문의사항에 대해 신속하게 대응
  • 내부 정책을 준수하며 기존 및 새로운 프로그램에 대한 피드백 적극적 제공
  • 고객에게 제공한 해결방법 및 데이터를 정확하게 기록하여 Tesla 사내 시스템에 입력
  • 정비 예상 완료 시간, 서비스 진행 사항 업데이트 및 조치 결과에 대한 의사소통 수행
  • 차량의 점검 및 정비 후 수리 완료여부 확인 및 작업 중 손상된 부분이 있는지 확인
  • 각 고객과 정비 완료된 차량 전달을 위한 일정 조율
  • 제공된 서비스에 대한 고객 평가 확인 및 만족도 조사 수행
What You’ll Bring
  • 자동차 산업에서 2년 이상의 고객 상담업무 또는 유사한 경력을 보유하신 분
  • 서비스 센터 응용 시스템, Outlook 과 MS Office과 같은 기본적인 컴퓨터 기술에 이해가 높은 분
  • 자동차 운전면허증을 보유한 분
  • 자동차 기술 관련 전문 학사 학위 또는 자격증 소지자 우대
  • 자동차 점검, 진단 및 정비와 관련된 자동차 기술에 대한 이해를 가진 분
  • 세심하고 빠른 변화에 적응할 수 있는 분
  • 새로운 자동차 기술에 대한 학습 의지가 높으신 분
  • 정확한 기록과 보고서 작성이 가능한 분
  • 여러 우선순위를 효율적으로 처리하고 마감일을 준수하는 분
  • 팀 기반 환경에서 공동 목표를 달성한 분
Compensation and Benefits
Benefits
복지제도:

Tesla Korea는 모든 직원의 건강하고 행복한 직장 생활을 위해 경쟁력 있는 보상 패키지와 더불어 직원에게 다음과 같은 복리후생을 제공합니다.


WELLNESS

  • 매해 종합건강검진 제공 및 건강검진휴가 부여
  • 독감 예방 백신 접종
  • 단체보험: 직원 본인관 배우자 및 자녀 대상
  • 전문 상담 프로그램(EAP): 본인 및 가족 포함
  • 경조 휴가, 비용 및 용품 지원
  • 유급 병가
  • 가족 돌봄 휴가
  • 육아휴직
  • 퇴직연금
  • 4대보험 : 국민연금, 건강보험, 고용보험, 산재보험

GROWTH

  • 선택적 복리후생
  • 장기 근속 포상: Tesla의 특별 선물과 함께 유급 휴가 제공
  • 직원 추천 포상금

ENGAGEMENT

  • eShop 직원 할인
  • 입사 축하 선물
  • Tesla 유니폼(일부 특정 직무에만 해당)

Tesla의 정책에 따라 게재된 내용은 사전 통지 없이 변경/철회될 수 있으며 일부 자격 기준이 적용될 수 있습니다.


Tesla Korea provides the following benefits for employees in addition to a competitive compensation package, to foster a healthy and happy work life for all our employees.

WELLNESS

  • Annual Medical Check-up with one-day medical examination leave
  • Flu Vaccination
  • Group Insurance: Including Spouse and Children
  • Employee Assistance Program: Counselling program including families
  • Congratulations & Condolences leave and allowance
  • Paid Sick Leave
  • Family Care Leave
  • Parental leave
  • Defined Contribution Pension Plan
  • Social Insurance: NP(National Pension)국민연금, HI(Health insurance)건강보험, EI (Employment insurance)고용보험, OHSI(Occupational health and safety insurance)산재보험

GROWTH

  • Flexible Benefits Plan
  • Long Service Recognition: Paid leave with special gifts from Tesla
  • Employee Referrals

ENGAGEMENT

  • eShop Employee Discounts
  • Welcome Gift
  • Tesla Uniforms (only for certain positions

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s direction with no prior notice.


Similar Jobs

Ubisoft - Development Tester

Ubisoft

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
Tesla - Constructor

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
2 Months ago
Trackman - Simulator Design Project Manager

Trackman

Phoenix, Arizona, United States (On-Site)
2 Months ago
Global Step - Human Resources Manager

Global Step

Texas, United States (On-Site)
2 Months ago
Tesla - Senior Quality Technician, Vehicle

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Warner Bros Discovery - Senior Business Coordinator

Warner Bros Discovery

Atlanta, Georgia, United States (On-Site)
3 Months ago
Extreme Network - SR PROGRAMMER - EBS Applications/Oracle PL/SQL, SQL/Oracle Forms, Reports

Extreme Network

Chennai, Tamil Nadu, India (Hybrid)
5 Months ago
Tripledot Studios - Senior IT Support Specialist

Tripledot Studios

London, England, United Kingdom (On-Site)
2 Months ago
NinjaVan - Regional Human Resources, Executive (Operations)

NinjaVan

Subang Jaya, Selangor, Malaysia (Hybrid)
5 Months ago
ByteDance - Payroll Analyst - HR Operations - Singapore

ByteDance

Singapore (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Online Sales Advisor

Tesla

New South Wales, Australia (On-Site)
2 Months ago
The Walt Disney Company - Senior Graphic Designer

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
The Walt Disney Company - Project Manager, Disney CreativeWorks

The Walt Disney Company

New York, New York, United States (On-Site)
2 Months ago
Logitech - Technical Support Representative, Enterprise & Video Collaboration

Logitech

Mexico City, Mexico City, Mexico (Remote)
2 Months ago
AGBO - Executive Assistant, Television

AGBO

Los Angeles, California, United States (On-Site)
2 Months ago
On Location - Travel Consultant

On Location

Indiana, United States (On-Site)
1 Month ago
Tesla - Senior Manufacturing Engineer, Paint

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Bushiroad - Logistics Executive

Bushiroad

Singapore, Singapore (On-Site)
1 Month ago
The Walt Disney Company - Intern, Talent Acquisition & Employer Branding

The Walt Disney Company

Singapore, Singapore (On-Site)
1 Month ago
Take-Two Interactive - International Sales & Business Planning Intern

Take-Two Interactive

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Gyeonggi-do, South Korea

WildBrain - Product Development Manager (Consumer Products)

WildBrain

Seoul, South Korea (Hybrid)
4 Months ago
SmileGate - [Next Crossfire] UE5 Client Developer

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
Match Group - Sr. Machine Learning Engineer (MG AI)

Match Group

Seoul, South Korea (On-Site)
5 Months ago
Scanline VFX - Generalist (Lighting Focus)

Scanline VFX

Seoul, South Korea (Hybrid)
2 Months ago
Scanline VFX - Rigger

Scanline VFX

Seoul, South Korea (On-Site)
7 Months ago
USE Insider - Sales Manager - Korea

USE Insider

Seoul, South Korea (Hybrid)
5 Months ago
SmileGate - [LOST ARK Mobile] 개발QA 담당

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
USE Insider - Solutions Architect - Korea

USE Insider

Seoul, South Korea (Hybrid)
5 Months ago
Scanline VFX - Art Director

Scanline VFX

Seoul, South Korea (On-Site)
10 Months ago
SmileGate - Group IT System Development and Operation

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Nintendo - Student Help Internal Communications (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
4 Months ago
Tesla - Vehicle Technician

Tesla

Bangkok, Bangkok, Thailand (On-Site)
2 Months ago
Nintendo - (Junior) IT Client Support Technician (m/f/d)

Nintendo

Courbevoie, Île-de-France, France (On-Site)
8 Months ago
Tesla - Vehicle Technician

Tesla

Chatswood, New South Wales, Australia (On-Site)
2 Months ago
Corsair - Planner

Corsair

Taiwan (On-Site)
3 Months ago
Axon - Salesforce Architect, Digital Customer Experience

Axon

Scottsdale, Arizona, United States (Hybrid)
4 Months ago
PhonePe - Infosec-Elastic Search

PhonePe

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Nintendo - Intern - Competitive Play

Nintendo

Redmond, Washington, United States (On-Site)
5 Months ago
Tesla - Industrial Clerk Apprenticeship (m/f/d) 2025

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
2 Months ago
Roku - Senior Systems Engineer, Workday

Roku

Bengaluru, Karnataka, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug