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Senior IT Support Specialist

England, United Kingdom (On-site)

Senior IT Support Specialist

8 Hours ago • 4-8 Years • Administrative

About the job

7 skills required for this role

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confluence

principle

jira

budget-management

forecasting-budgeting

saas-business-models

talent-acquisition

Job Description

Tripledot Studios seeks an independent Senior IT Support Specialist for their London office. This role involves managing the internal helpdesk, encompassing software and hardware support, purchasing, licensing, and SaaS access. Responsibilities include budgeting for IT resources, managing MDM for devices, conducting software audits, configuring SaaS workflows, and ensuring end-user device security. The ideal candidate is an advanced Apple user with Google Workspace and Atlassian software experience, demonstrating independence, organization, and strong problem-solving skills. Onboarding and offboarding support, and documentation creation are also key aspects of the position.

Must have:

Manage internal helpdesk
Hardware/software support
Budgeting and purchasing
MDM management
SaaS configuration
Advanced Apple & Google Workspace skills

Perks:

25 days holiday
20 days fully remote working
Regular company events
Continuous professional development
Private medical cover
Life assurance
Critical illness cover
Health cash plan
Dental cover
Family forming support
Employee assistance program
Cycle to work scheme
Pension plan

Senior IT Support Specialist

Department: Engineering

Employment Type: Permanent - Full Time

Location: London, UK

Description

Tripledot Studios was founded by a team of industry veterans from some of the biggest names in mobile games such as King, Peak Games, Facebook, and Product Madness.

We are now a 500 person mobile games studio, headquartered in London, with offices in Warsaw, Barcelona, Minsk, Jakarta and Melbourne.

The Financial Times awarded Tripledot the Fastest Growing Business in Europe in 2022
Tripledot won Tech Growth Business of the Year 2021 and 2023
PocketGamer just awarded us Best Mobile Developer 2023
We won the Kings Award for International Enterprise in 2024

We are a record breaking, chart-topping mobile games studio that is currently leading in the Casual mobile gaming space.

Our guiding principle as a team is that when people love what they do, what they do will be loved by others.

The studio is filled with people who love taking things apart and figuring out how they work. We enjoy problem-solving and most importantly, we LOVE making games!

Take a look at our games: iOS Store + Google Play

Role Overview

We are seeking an independent Senior IT Support Specialist to join our London office. You will be working within an Apple device environment, with Google Workplace. Your role will be to act as the go to person in the London office (our headquarters) to support the organisation with anything related to IT Support.

Key Responsibilities

Manage our internal helpdesk service for software & hardware configuration, hardware purchases and repair, licences, SaaS access etc
Planning for the budgeting and purchase of hardware and licences, supplier management, control, and budget optimisation
Managing MDM for company workstations and mobile devices
Regularly audit software and licences
Configuring and managing SaaS Management Automation Workflows
Managing security of end-user devices, antivirus setup
Onboarding and offboarding of employees
Writing IT support documentation for employees

Skills, Knowledge & Expertise

You are an advanced user of Apple software and hardware
Experience with Google Workspace services, Atlassian software (Jira, Confluence), and Mobile Device Management
Independent, responsible and able to make decisions quickly
Discipline, attention to detail, organised, with good planning skills and time management

Job Benefits

25 days holiday: Enjoy 25 days of paid holiday, in addition to bank holidays to relax and refresh throughout the year.
20 days fully remote working: Work from anywhere in the world, 20 days of the year.
Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit. Recent highlights have been: Thames River Cruise, London Dungeon and Summer Parties in Regents Park.
Continuous Professional Development: Propel your career with continuous opportunities for professional development.
Private Medical Cover: Have peace of mind with private medical cover, ensuring your health is in good hands.
Life Assurance & Critical Illness Cover: Financial protection for you and your loved ones.
Health Cash Plan: Benefit from a health cash plan that contributes to your medical expenses.
Dental Cover: Flash your best smile with our dental cover.
Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Cycle to Work Scheme: Make the most of our Cycle to Work Scheme for a green and healthy commute.
Pension Plan: Secure your future with our contributory pension plan.

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About The Company

Tripledot Studios

14 Active Jobs

Recently named "The fastest growing company in Europe" by the Financial Times, Tripledot is one of the largest mobile gaming companies in the world, entertaining over hundreds of millions of people around the world.

Forged by seasoned industry veterans from King, Facebook and Product Madness, our goal is to create the highest quality games for everyone to enjoy. With the belief that amazing games are created by amazing teams, Tripledot brings the best-of-the-best together. Currently our team consists of 500 people in offices in London, Warsaw, Barcelona and Jakarta.