As a Shift Lead (Key Holder) at Sandbox VR, you will be responsible for delivering world-class guest experiences by enthusiastically welcoming and guiding guests through their virtual reality adventures. You will provide technical support and troubleshooting, ensuring all equipment is properly calibrated and resolving any technical issues. Maintaining the store's cleanliness and order, managing shifts, and leading the team to achieve daily goals are also key responsibilities. The role involves training new team members, ensuring exceptional customer service, and fostering a positive and collaborative work environment. You will also be responsible for opening or closing the store, managing labor spend and maximizing walk-in potential.