Sr. Customer Quality Manager

6 Months ago • 10 Years + • $158,695 PA - $229,046 PA

Job Summary

Job Description

The candidate will be the champion of quality in promoting customers’ perception of Power Integrations products. They will ensure customer satisfaction by managing quality standards and customer expectations. The candidate will work with various functional groups to secure customer approval, facilitate audits, resolve quality problems, and drive corrective actions. The role involves acting as the technical interface on quality matters, requiring quality systems expertise and strong communication skills. Responsibilities include leading a quality engineering team, directly interacting with customers, collaborating with functional teams, driving corrective and preventive actions, defining and implementing product quality improvements, and providing product change notifications. They are responsible for leading quality initiatives and driving customer satisfaction related to Power Integrations products.
Must have:
  • Bachelor's degree in Electrical Engineering or equivalent.
  • 10+ years of customer quality engineering experience.
  • Expertise in 8D problem resolution process.
  • Direct customer-facing experience in a quality manager role.
  • Problem-solving skills for semiconductor products.
  • Excellent technical writing skills.
  • Willingness to travel to customer sites worldwide.
  • Ability to carry out verbal and written technical communications.
Good to have:
  • Ability to communicate in Mandarin.
Perks:
  • Equity
  • Medical benefits
  • ESPP
  • 401K
  • Tuition reimbursement
  • Time off programs

Job Details

Description:
Candidate will be the champion of quality in promoting customers’ perception Power Integrations products. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution product quality problems, and drive corrective and preventive actions as needed. Candidate will act as the technical interface on quality matters with customers. As such, candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include, but are not limited to, the following.
  • Lead, coach and manage quality engineering team.
  • Directly interface with customers on quality maters
  • Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
  • Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers. 
  • Define and implement product quality operational and systemic improvements.
  • Provide product change notifications to customers.
 
Requirements:
 
  • B.S. in Electrical Engineering or an equivalent technical discipline.
  • 10+ years of experience in customer quality engineering involving integrated circuits.
  • Expert in 8D problem resolution process.
  • Direct customer facing experience in quality manager role.
  • Must have problem solving skills on semiconductor products and manufacturing processes.
  • Must have excellent technical writing in organized and concise manner based on facts and data.
  • Must be available to travel to customer sites worldwide will be as required.
  • Must be able to carry out verbal and written technical communications.
Preference: 
  • Able to also carry out verbal and written technical communications in Mandarin.
Power Integrations is committed to building teams that drive innovation and therefore review a range of factors when determining compensation.  The annual base pay range for this position is $158,695- $229,046. Our salary ranges are determined by role, level, qualifications and work location.   
The range displayed on the job posting reflects the minimum and maximum target for new hire salaries for this position in California. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. 
Power Integrations also offers to our eligible employees a comprehensive total rewards package that includes equity, medical benefits, ESPP, 401K, tuition reimbursement and time off programs. For additional benefits, please visit https://www.power.com/company/our-sustainability-priorities/people-our-engine-innovation.

 

Similar Jobs

Capgemini - Helpdesk

Capgemini

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
Marvell - Americas Benefits and 401(k) Plan Analyst

Marvell

Santa Clara, California, United States (On-Site)
3 Weeks ago
CAE - Manager, Technical publications

CAE

Montreal, Quebec, Canada (On-Site)
1 Week ago
Digital sun games - 3D Animator

Digital sun games

Valencia, Valencian Community, Spain (On-Site)
3 Months ago
Wind River - SMTS - Software Engineer - RTOS, Embedded development

Wind River

Walnut Creek, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoTo Group - Internal Communications Associate

GoTo Group

Jakarta, Indonesia (On-Site)
1 Week ago
N-ix - Python Technical Lead/Senior Engineer

N-ix

Ukraine (Remote)
1 Month ago
HCL Tech - Senior Technical Lead with Java, Microservices, React.js

HCL Tech

Texas, United States (On-Site)
2 Months ago
AECOM - BIM Technician

AECOM

Barcelona, Catalonia, Spain (Hybrid)
2 Months ago
Keywords Studios - Dutch Content Moderator - Gaming

Keywords Studios

Tokyo, Japan (Hybrid)
3 Months ago
lifechruh - Contracts Paralegal

lifechruh

Edmond, Oklahoma, United States (On-Site)
3 Months ago
luxsoft - Senior Project Manager with Scrum Master

luxsoft

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Evolution  - Turkish & English Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
1 Year ago
Imanage - Presales Solutions Consultant

Imanage

Sydney, New South Wales, Australia (Hybrid)
4 Weeks ago
Ansys - Lead R&D Software Engineer - C++/Python, EDA Tools

Ansys

Chalandri, Greece (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Jose, California, United States

hogarth - Copy Editor – US Hispanic

hogarth

Miami, Florida, United States (Hybrid)
2 Months ago
Bitreactor - Senior Environment Artist

Bitreactor

Cockeysville, Maryland, United States (Remote)
1 Month ago
Lambda - SRE - Observability (Senior)

Lambda

San Francisco, California, United States (Hybrid)
3 Weeks ago
DraftKings - Operations Specialist

DraftKings

Boston, Massachusetts, United States (On-Site)
1 Year ago
bytedance - Student Researcher (Doubao (Seed) - Foundation Model - Speech & Audio) - 2025 Start (PhD)

bytedance

Seattle, Washington, United States (On-Site)
9 Months ago
Apple - Distinguished Software Engineer, ML Systems Evaluation Engineering

Apple

Cupertino, California, United States (On-Site)
1 Month ago
NVIDIA - Senior Hardware Validation Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
4 Months ago
Interactive Brokers - Regulatory Correspondence Counsel

Interactive Brokers

Greenwich, Connecticut, United States (Hybrid)
2 Months ago
Apple - Camera Module Design Lead

Apple

Cupertino, California, United States (On-Site)
2 Months ago
imerza - Senior Architectural 3D Artist

imerza

Sarasota, Florida, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Power Integrations competes for the best talent. Our compensation packages consist of salary and equity, and they are commensurate with accomplishment. We offer a full suite of benefits. It is the policy of Power Integrations to provide equal employment opportunity for all employment applicants and employees without regard to prohibited considerations of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, physical disability, mental disability, marital status, or any other classification protected by applicable local, state or federal laws.

Penang, Malaysia (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

Beijing, China (On-Site)

San Jose, California, United States (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

San Jose, California, United States (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

San Jose, California, United States (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Power Integrations

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug