Team Leader

1 Month ago • All levels

About the job

Job Description

Lead a team of customer service professionals, ensuring a positive experience. Must have strong communication skills, a passion for service excellence, and the ability to engage and motivate others.
Must have:
  • Strong communication
  • Customer service
  • Team leadership
  • Detail-oriented
Good to have:
  • Adaptable and flexible
  • Ability to train
  • Experience in hospitality
  • Cheeky and chatty
Perks:
  • Employee Rewards
  • Company Sick Pay
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Job Description

What’s in it for you?

  • Competitive pay
  • Paid breaks
  • Industry-leading Employee Rewards platform. Enjoy savings on travel, restaurants, shopping and more!
  • 50% discount across food and soft drinks to enjoy with up to three friends (across Grosvenor too!)
  • Company Sick Pay Scheme
  • Pension
  • Life Assurance
  • Employee Assistance Programme and access to in-venue Mental Health First Aiders
  • Opportunity to complete a funded Apprenticeship
  • Uniform provided

As Team Leader, you will be responsible for making sure that we stay on track, leading the team and making sure our customers have a great time. You will be a confident communicator and able to engage the team to agree priorities and share success.

Our Team Leaders are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun, adaptable, caring and hardworking people to join our team. We want cheeky, chatty, genuine people to work in our clubs who are committed to providing service that makes people feel so welcome it’s like being part of the family.

Qualifications

  • Your attitude is more important than experience, we are looking for people who love looking after customers, are fun, adaptable, caring and hardworking who will fit into a cheeky chatty environment.
  • Good communication skills
  • High level of attention to detail
  • A smile for everyone

Additional Information

Flexible working hours to include evenings and weekends.

 

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