Technical Support Team Leader

Job Title: Technical Support Team Leader

About Us

We’re disruptors, innovators, and relentless problem-solvers.

We’re not your typical tech company—we protect data. Our Support team is a crew of passionate problem-solvers who thrive on innovation and never settle for the status quo. With our recent transition to a SaaS platform, we’re at a pivotal moment, and the opportunities have never been more significant. We need individuals who can hit the ground running, bring fresh perspectives, and help us navigate this exciting new chapter. If you’re ready to work with cutting-edge technology and be part of a team that values bold ideas and fearless collaboration, you’ve found your home. There’s no better time to join us as we redefine what’s possible in data protection.

Role Overview

We’re on the lookout for a Technical Support Team Leader who’s ready to elevate our support team to new heights. This role isn’t just about managing a team; it’s about inspiring innovation, driving excellence, and ensuring our customers receive legendary support. You’ll lead a team of forward-thinkers, ensuring they have the tools and guidance to excel in a dynamic environment.

Essential Responsibilities

• People Management: Guide, train, and evaluate team members, fostering a collaborative and inclusive environment.
• Leadership: Inspire and motivate the team, setting and achieving performance goals. Act as a role model, embodying integrity and ethical behavior.
• Performance Management: Address issues promptly, ensuring high customer satisfaction. Recognize and celebrate team achievements.
• Development: Identify training needs and provide growth opportunities. Promote a culture of continuous learning and personal growth.
• Quality Assurance: Implement best practices, monitor metrics, and conduct quality reviews to maintain high standards.
• Delegation: Assign tasks based on strengths and ensure accountability.

Key Skills

• Technical Proficiency: Understanding the technologies and systems to guide your team effectively and communicating technical aspects clearly with other departments and customers.
• Critical Thinking: Analyze complex issues, develop effective solutions, and make informed decisions.
• Communication Skills: Own the messaging by providing clear, transparent, and consistent information. Advocate for your team and address concerns.
• Emotional Intelligence: Manage emotions, stay composed under pressure, and remain determined despite obstacles.
• Adaptability: Be flexible and responsive to changes, quickly finding solutions to unexpected challenges and continuously updating your knowledge and skills.

Qualifications

• 2+ years in a Technical Support leadership role
• Technical background with knowledge and support of similar technologies in an enterprise environment

Why You’ll Love It Here:

• Impact: Be part of a team that is shaping the future of technology support.
• Culture of Innovation: Value bold ideas, creativity, and collaboration. Your contributions aren’t just welcomed—they’re expected.
• Be Valued: Your voice matters. We want your ideas, your challenges, and your unique perspective.
• Stay Ahead: Work with the latest technology and be part of a company that’s always pushing the envelope.
• Growth: Opportunities for professional development and career advancement.