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Technical Solutions Engineer, High Touch Support

Maharashtra, India (On-site)

Technical Solutions Engineer, High Touch Support

1 Month ago • 4-4 Years • DevOps

About the job

12 skills required for this role

Test your skills to join the top 1% applicants for this job

html

kubernetes

load-balancing

python

sql

google-cloud-platform

dns

scalability

-sap

oracle

networking

cross-functional

Job Description

As a Technical Solutions Engineer, High Touch Support, you will be a key member of the Google Cloud team, working closely with large enterprise customers to ensure their seamless transition to Google products. Your expertise in troubleshooting technical issues and advocating for customer needs will be crucial in demonstrating the value of our products. You will collaborate with a cross-functional team of developers and system administrators, providing high-level technical support to customers. Your role will involve analyzing technical incidents, suggesting code-level resolutions for product bugs, and building solutions to improve customer support. This position requires strong analytical skills, excellent communication abilities, and a passion for solving complex technical problems.

Must have:

Bachelor’s degree in STEM or equivalent
4 years of coding experience or system design
4 years of experience with Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP
Experience in troubleshooting and advocating for customer needs
Experience triaging technical issues
Strong analytical skills
Excellent communication skills

Good to have:

4 years of experience in technical consulting for large enterprise customers
Experience in Computer Networking
Experience with cloud computing
Experience debugging workload issues across multi-node environments
Experience working with public cloud services and infrastructure
Knowledge of web technologies

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Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience coding in a general purpose coding language or in system design, and with troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.

Preferred qualifications:

4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
Experience with cloud computing.
Experience debugging workload issues across multi-node environments.
Experience working with public cloud services and infrastructure.
Knowledge of web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

The Google Cloud Platform team helps customers transform and build with technology built in the cloud. Products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. The team is dedicated to helping customers, developers, small and large businesses, educational institutions and government agencies see the benefits of technology. In this role, you will play a key role in understanding the needs of customers and will help shape the future of businesses of all sizes to use technology to connect with customers, employees, and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution.
Suggest code-level resolutions for product bugs by leveraging tools and communication to all stakeholders internally and externally.
Resolve technical incidents and escalations by performing analysis utilizing tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

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About The Company

Google

1829 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.