Technical Support Engineer - Azure Billing and Subscription

1 Month ago • All levels • DevOps

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's Customer Service & Support team, you'll own, troubleshoot, and resolve customer technical issues related to Azure billing and subscriptions. You'll collaborate across teams, leverage troubleshooting tools, and participate in building peer communities, sharing your knowledge. The role involves identifying product defects and escalating them for improvement. You'll develop technical and professional proficiency through training. This hybrid role allows for up to 50% remote work. Responsibilities include investigating and solving customer issues, contributing to product improvements, and participating in knowledge-sharing initiatives. You'll work with Azure and cloud technologies, utilizing Excel skills (pivot tables, filters, lookups).
Must have:
  • Bachelor's degree in CS/IT or related field and relevant experience
  • Azure Fundamentals certification or equivalent knowledge
  • Strong Excel skills (pivot tables, filters, lookups)
  • Problem-solving and collaboration skills
  • Ability to meet Microsoft security screening requirements
Good to have:
  • Experience with Azure and/or competing cloud products

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND experience in technical support, technical consulting, or information technology
  • OR extensive experience in technical support, technical consulting experience, or information technology experience.
  • OR equivalent experience

 

Experience in one or more of these areas is desirable: 

  • Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
  • Knowledge of Excel: pivot tables, filters & look-up function.

 

Language Qualification
English Language: confident in reading, writing and speaking.

 

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

 

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