Technical Support Engineer

1 Month ago • 3-5 Years • DevOps • Full Stack Development

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's Customer Service & Support (CSS) team, you will be responsible for owning, troubleshooting, and resolving customer technical issues. This involves collaborating across teams, leveraging troubleshooting tools, and participating in community building. You'll contribute to product improvements by identifying and escalating defects. The role requires proficiency in NodeJS development and troubleshooting, Single Page Application frameworks (ReactJS, Angular), Linux OS, Azure Cloud, and networking concepts. Experience with Docker, web/application servers, and monitoring tools is also beneficial. The position offers flexible work arrangements with up to 50% remote work.
Must have:
  • 5+ years experience or Bachelor's degree + 3 years experience
  • NodeJS, ReactJS, Angular, ExpressJS expertise
  • Linux OS proficiency, Azure Cloud understanding
  • Networking knowledge, Docker experience
  • Excellent communication and teamwork skills
Good to have:
  • Open Source Contributions
  • AZ-900 certification
  • Experience with monitoring tools (App Insights, Azure Monitor)
Perks:
  • Hybrid work (up to 50% remote)

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:

Experience:

  • 5+ years of technical support, technical consulting, or information technology experience OR
  • Bachelor's Degree in Computer Science, Information Technology (IT), or a related field AND 3+ years of technical support, technical consulting, or information technology experience.

Technical Skills:

  • NodeJS Development and Troubleshooting: Extensive experience with NodeJS, including both front-end and back-end frameworks like ReactJS.
  • Build Tools and Package Management: Expertise in using Node's build tools, package management, and deployment in cloud/on-prem environments.
  • Single Page Application Frameworks: Strong knowledge in developing and troubleshooting Single Page Application frameworks such as ReactJS and Angular, as well as backend frameworks like ExpressJS.
  • Linux Operating System: Proficiency in Linux OS, with the ability to troubleshoot system performance issues using built-in tools.
  • Azure Cloud: Strong understanding of Azure Cloud concepts.
  • Networking: Basic understanding of Cloud and On-prem Network concepts.
  • Web and Application Servers: Experience with at least one Open Source Web server and application server, with strong skills in tuning them as per application needs.
  • Docker: Basic understanding of Docker, including the ability to create images, run containers, and troubleshoot container application issues.
  • Monitoring Tools: Basic knowledge of monitoring tools like App Insights, Azure Monitor, etc. (good to have).

Additional Skills:

  • Open Source Contributions: Contributions to the open source community are a plus.
  • Certification: AZ-900 certification is a good to have.
  • Communication: Excellent communication skills.
  • Teamwork: Strong team player with the ability to collaborate effectively with others.

 

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

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