UX Researcher

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

Join our financial services client as a User Experience Researcher where your research and insights will directly influence the design of user-centric products and services. You’ll leverage your expertise in qualitative and quantitative research methods to uncover deep user insights, helping shape experiences that align with real customer needs. Your work will play a critical role in driving innovation and improving the usability and impact of our solutions across the organization.

This is a full-time on-site contract opportunity in Plano, TX until January 2026.

Responsibilities: 

• Plan and conduct end-to-end research initiatives that uncover customer behaviors, preferences, and pain points to inform product enhancements and innovation strategies.
• Use a variety of research methodologies—both qualitative and quantitative—to interpret data and convert insights into clear, actionable design recommendations.
• Lead user surveys, interviews, and usability tests to capture meaningful feedback and refine product experiences based on data-driven findings.
• Mentor junior researchers and UX team members, encouraging a culture of learning and collaboration within the broader design organization.
• Stay informed on industry trends and evolving UX research practices to continuously elevate our research strategies and maintain competitive insights.

• Extensive hands-on experience with generative and evaluative UX research, employing both qualitative and quantitative techniques.
• Proficiency in conducting research methods such as ethnographic studies, user interviews, surveys, and data analysis, with a focus on applying insights to influence design.
• Track record of applying advanced qualitative methods that led to meaningful improvements in product or service design.
• Strong collaboration experience with cross-functional teams including UX, product, and engineering, to drive user-centered product development.
• Ability to design and adapt research studies in agile and iterative environments, aligning with evolving business and design requirements.
• Advanced knowledge and practical experience in quantitative research methods is preferred.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this UX Researcher opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.