VIP Host

Job Title: VIP Host 

Location: Scottsdale, AZ 

Job Type: Full Time 

No C2C or Third Parties. Must be local to U.S. Sponsorship for employment visa status (e.g. H-1B visa status) is not available.  

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. 

What we are looking for… 

Design Works Gaming (DWG) is looking for an enthusiastic VIP Host to join our marketing department and help us achieve our goals. You will be an integral part of delivering a best-in-class customer experience and boosting revenue for the leading social game developer in Arizona. 

How you’ll grow… 

As a VIP host, you will collaborate with our marketing and customer service teams to provide an exceptional experience for our customers. Your primary focus will be providing a high level of customer service to our VIP player base. This role will focus on both inbound and outbound communication with key players of DWG game titles and will have a significant impact on customer retention and monetization. This position has tremendous growth opportunities within the marketing department and/or other departments within DWG. 

Your Role and Impact: 

• Greet customers warmly and ascertain problem(s) or reason(s) for contacting us 
• Support current players by clarifying customer complaints, determining the cause of the problem, selecting, and explaining the best solution for the problem, expediting correction or adjustment, following up to ensure resolution 
• Evaluate existing procedures, processes and templates for customer communication and look for opportunities for enhancements 
• Provide customers with accurate, valid and complete information using the right methods/tools 
• Proactively engage high-value customers via email and social channels to provide VIP-level experiences 
• Prepare reports for internal teams for overall customer satisfaction, recurring issues or global problems with the game 
• Analyze the frequency of specific issues and escalate to appropriate parties when necessary 
• Conduct competitive research and provide recommendations for optimizing DWG’s customer service 
• Follow communication procedures, guidelines and policies as set by the marketing department 

Required Qualifications: 

• BS/BA in Marketing, Communications or related field 
• Strong problem-solving skills 
• Experience and familiarity with social media and email marketing (Mailchimp experience is a plus) 
• Customer service experience 
• Experience leading a small team of customer service reps 
• Ability to quickly obtain product knowledge from fellow team members, as well as members of the engineering and QA team 
• Excellent written communication skills with attention to grammar and sentence structure 
• Attention to detail and strong collaboration skills 
• Ability to multi-task, prioritize and manage time effectively 
• Proficiency with PCs and MS Office Suite 

Preferred Qualifications: 

• A passion for Gaming 
• Experience working for gaming company or app developer 
• Experience working in project management software, such as Jira 
• Experience with content marketing 
• Experience marketing to or providing customer service to Baby Boomers 
• Experience with marketing automation 
• Experience using FreshDesk or similar platform 
• Experience with CRMs 

About Design Works Gaming 

As a highly recognized 3rd party game development company, Design Works Gaming builds top-performing casino games for the industry’s biggest names across three verticals: Land-Based Gaming, Real-Money Gaming Online and our own Social Games. To accomplish this, we’ve worked with some of the biggest names in the industry and are expanding rapidly which is why we want you to apply! 

Founded in 2005, DWG is privately held with operations in the US. If you’re looking for a new and exciting opportunity with exponential growth, inquire more about how you can grow with DWG today! 

Design Works Gaming is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely based on their ability, competence and their proven capability to perform the functions outlined in the corresponding role. 

We promote and support a diverse workforce across all levels in the company. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

Why come work with us?
Design Works Gaming Offers You! 

• Competitive Salary 
• Hybrid work schedule 
• Flex office hours 
• Health, Dental & Vision insurance 
• Employee Assistance Program (EAP) 
• Complimentary OneMedical Membership 
• Complimentary snack and drink bar 
• 401k Retirement Plan 
• 401k Profit Sharing 
• Gym membership reimbursement 
• Fun company culture 
• Short workdays on Fridays