Applied AI Intern - Knowledge Ops

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Applied AI Intern - Knowledge Ops

The Knowledge Ops team at DevRev is responsible for the knowledge base that powers internal and external search agents. We coordinate both the inputs contributed by various organizations and the outputs generated from the KB on a variety of surfaces.

Your mission is to systematically help Knowledge Ops and associated teams find value with DevRev by developing a thorough understanding of their needs, owning the coordination between internal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development, and AI/ML skills to ensure that internal DevRev teams get the most out of the DevRev platform.

Job Description 

As an Applied AI engineering Intern at DevRev, you will work closely with our Knowledge Ops team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, and other languages. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics, and workflows are used in DevRev’s knowledge management processes. 

Objectives of this role include: 

• Designing, developing, and implementing integrations, automations, and customizations to enable Knowledge Ops to effectively run on DevRev. 
• Utilize AI in novel ways to solve Knowledge Ops problems, including generative AI techniques like prompt engineering for foundation LLMs to enable great AI agent experience. 
• Fine-tuning the semantic search engine for better search accuracy. 
• Conducting data analysis, writing SQL queries, and building dashboards to share insights and drive decision-making. 
• Proactively communicating to all key stakeholders including Knowledge Ops, Engineering, Product, Customer Success & Support, and Education. 
• Learning new tools and guiding internal stakeholders/customers through critical workflows. 
• Developing best practices that may be shared with customers.

Ideal candidate qualifications: 

• Software engineering degree or equivalent educational or professional experience. 
• Hands-on coding experience using TypeScript/JavaScript, Python, APIs, webhooks, and SQL. 
• Familiarity with generative AI technologies including models like GPT-4, prompt engineering, and fine-tuning. 
• Knowledge of vector databases and data embeddings. 
• Outstanding communication (written and verbal in English). 
• Result-oriented work style; ability to get things done and a learning mindset.
• An endless passion for challenging work that requires high energy, full engagement, and a self-founded need for high performance.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!