Associate / Sr. Associate - Enterprise MHD Team

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

 

About the team: Our Team , Delivers Key support services to all Major Accounts that Paytm is holding . Which includes all Post Live concerns such as Device Issues , Pay-out and Recon concern , Profile changes , Transaction related concerns.

 

About the role: The role is multi-functional and involves working with Business , Finance , Revenue Assurance and On boarding . The role key essence to showcase the right creatives/communication at the portal that help meets business objectives and ensure a seamless experience for customer.

 

Dealing with All Post live concerns such as Device Related Issues,  Pay-out & Recon Concern , Transaction Concern , Value Added Service additions.

 

Bachelor Degree. Specialty: Relevant degree pertaining to the essential duties of this role. (Preferred)

Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants’ payment-related concerns;

Work closely with the development team and provide recommendations for back-end tools that improve customer service;

Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends.

Should be open to work six days in a week and weekly off would be on roaster basis.

Should have experience in handling and working on 40-50 emails a day along with a certain percentage of calling which will also be a part of the KRAs.

 

Oversee day-to-day operation

Listen to team members’ feedback and resolve any issues or conflicts

 Should be proficient spontaneous in Hindi/English

Graduate/ Post Graduate

Should have knowledge of Fintech terms or would have worked with any Banking / financial group.

 

 

A collaborative output driven program that brings cohesiveness across businesses through technology

Improve the average revenue per use by increasing the cross-sell opportunities

A solid 360 feedback from your peer teams on your support of their goals

Respect, that is earned, not demanded from your peers and manager

 

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your; opportunity to be a part of the story