Character Manager

Job Summary:

Responsibilities:

• Provide leadership, coaching, and recognition for all direct reports
• Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews
• Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events
• Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency
• Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues
• Act as the Shipboard main contact for Character recovery
• Communicate with all departments involved with Character events
• Educate internal departments on Character integrity
• Build and communicate Character Ticketing Grids for Bookable Events
• Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement
• Positively motivate teams in a fast-paced and fluid environment
• Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments

Basic Qualifications:

• Minimum three to five years leadership experience in Entertainment operations within the last five years
• Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company
• University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable
• Experience leading and motivating a team while organizing and prioritizing the team's goals.
• Previous performance experience beneficial

Additional Information:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes