Clinical Applications Specialist I

1. Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction. 
2. Responsible for initiating, managing, and resolving customer complaints and suggestions.  Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments. 
3. Perform on-call duties as needed to provide 24-hour technical support to customers. 
4. Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation. 
5. Manage product returns when applicable. 
6. Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products. 
7. Participate in revenue generation initiatives which include the promotion of value-added projects and services. 
8. Establish and maintain enterprise resource planning (ERP) certification. 
9. Meets quality plan standards and all departmental key performance indicators (KPIs). 
10. Perform all work in compliance with company quality procedures and standards.
11. Perform other duties as assigned. 

Education:

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at recruitment@biomerieux.com.

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.com, or by dialing 711 for access to Telecommunications Relay Services (TRS).