Cognigy developer (Chatbot/ voice bot)

2 Weeks ago • 2-8 Years
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About the job

SummaryBy Outscal

Cognigy developer needed for building Chatbots & Voice Bots. Must have 2+ years experience with Cognigy, Conversational AI frameworks, REST APIs, and JavaScript. Experience with Python and project management is a plus.

About the job

Location: Work from home

Notice period: Immediate to 1 month

Experience: 2 to 8 years

Job Specification

  • Manage the detailed tasks required to deliver high-quality Cognigy solutions in accordance with the agreed Delivery Methodology to achieve a consistently high standard of solution to Business Requirements
  • Mentoring capability and building Chat Bots using Cognigy which comprises answering questions via iOSYS ticketing system (used to track volumes, questions asked, and answers provided) or in 1 on 1 Teams Meetings, which would be recorded to be re-used.
  • Build support for Chat Bots / Voice Bots, which comprises of answering questions via iOSYS ticketing system (used to track volumes, questions asked, and answers provided).
  • Accurate planning and tracking of Define, Design, Configure, and Test deliverables and ensuring stakeholders are regularly appraised of status and progress
  • Ensuring the business needs are understood and delivered against in each step of the delivery cycle to ensure the Cognigy solution meets the Business Customers need
  • Remove blockers to delivery and escalate issues when appropriate
  • Identifying risks and dependencies within Process Delivery and effectively managing these across internal departments
  • Support, via break fix of in-live customer Chat Bots once engaged with Business teams.
  • Provide monthly reporting of performance of each Chat Bot being supported for end user client consumption including number of interactions overall, interaction per intent triggered, and other
  • metrics already available in the Cognigy analytics platform. Each report will be presented in Power Point per customer engaged in the service.
  • Periodic reviews with customers on their performance metrics, including utilization, issues raised, issues fixed, support provided and any other in-scope service that has or requires an update.

Person Specification

  • An IT or Business Degree
  • 2 to 6 Experience in Building Chat Bots and Voice Bots using conversational AI platform Cognigy
  • Knowledge of Conversational AI frameworks and technologies
  • Understanding of the principles of Conversational design and user experience
  • Understanding of understanding of REST APIs and web services
  • Understanding of the principles of Conversational design and user experience (UX) for Conversational interfaces
  • Expertise in programming languages such as JavaScript, Python, or similar programming languages
  • Experience and knowledge of project management in a structured environment
  • An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
  • Ability to liaise with senior level stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks and solutions
  • Ability to control meetings and ensure the attendees are focused on achieving the predefined objectives
  • An aptitude for problem solving, with the ability to take a logical route to the source of an error.
  • Good written skills with the ability to produce clear and concise documentation.
  • The aptitude to contribute to the adaption and evolution of methodologies and procedures in a controlled manner to continually improve the delivery channel.
  • Background in software delivery advantageous but not essential

Desired Skills and Experience

cognigy, JavaScript, Chatbot Development, voice bot, python, artificial intelligent(AI)
₹600.0K - ₹1800.0K/yr (Outscal est.)
₹1200.0K/yr avg.
Bengaluru, Karnataka, India

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