Collections Specialist
Job Summary
Job Description
The Collections Specialist is responsible for collecting outstanding accounts receivable from the existing client base, resolving customer disputes, and reducing accounts receivable delinquency on a global basis. This role involves collaborating with various departments, including Sales, Legal, and Finance. Key responsibilities include monitoring accounts, contacting customers, addressing billing issues, maintaining records, and improving collection processes. The position offers opportunities for continuous improvement and cross-functional collaboration within a dynamic and inclusive team. It requires in-office presence on Tuesdays and Thursdays for collaboration and connection, while maintaining flexibility for work-life balance.
Must have:
- Monitor customer accounts and ensure timely payments.
- Contact customers to collect payments and resolve disputes.
- Resolve billing issues promptly while providing excellent service.
- Maintain accurate records of collection activities.
- A minimum of 2 years of corporate collections experience.
- Bachelor's degree or higher.
- Strong communication, problem-solving, and analytical skills.
- A creative, self-driven mindset.
- Proficiency in database software and Microsoft Office Suite.
- Attention to detail with an eye for accuracy.
Good to have:
- Experience using NetSuite and Tesorio.
Perks:
- Join a rapidly evolving SaaS company.
- Meaningful challenges with cutting-edge technologies.
- Career path with internal development framework.
- Access to LinkedIn Learning and Microsoft courses.
- Supportive and experienced team.
- Flexible work hours.
- Modern workspace with gaming area and free snacks.
- Market competitive salary with annual bonus.
- Comprehensive health, vision, dental, and life insurance.
- 401k Retirement Savings Plan with company match.
- Enhanced leave for expecting parents.
- Flexible time off policy.
- Company wellness days.
- Access to RethinkCare.
6 skills required
Job Details
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Collections Specialist at iManage means…
You will be responsible for the collections of outstanding accounts receivable dollars from the existing client base, as well as all aspects of collections, resolving customer disputes and reducing accounts receivable delinquency on a global basis.
You will be joining a collaborative, well-established, and close-knit team that partners globally with colleagues across Sales, Legal, Finance, and other departments to proactively address and resolve challenges. One of the standout aspects of this role is the opportunity to work cross-functionally with individuals at all levels—offering a dynamic, non-siloed experience that fosters broad organizational impact. This position plays a vital role in driving continuous improvement and serves as an integral part of the broader iManage team.
iM Responsible For…
iM Getting To…
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-Hybrid
#LI-KS1
Being a Collections Specialist at iManage means…
You will be responsible for the collections of outstanding accounts receivable dollars from the existing client base, as well as all aspects of collections, resolving customer disputes and reducing accounts receivable delinquency on a global basis.
You will be joining a collaborative, well-established, and close-knit team that partners globally with colleagues across Sales, Legal, Finance, and other departments to proactively address and resolve challenges. One of the standout aspects of this role is the opportunity to work cross-functionally with individuals at all levels—offering a dynamic, non-siloed experience that fosters broad organizational impact. This position plays a vital role in driving continuous improvement and serves as an integral part of the broader iManage team.
iM Responsible For…
- Monitoring customer accounts and ensuring timely collection of payments in accordance with payment terms; proactively following up on overdue balances.
- Contacting customers via phone, email, and written communication to collect payments, resolve disputes, and maintain strong customer relationships.
- Addressing and resolving billing issues promptly while providing excellent customer service.
- Maintaining accurate and up-to-date records of collection activities, payment arrangements, and customer communications.
- Collaborating with internal teams—including Sales, Customer Success, and Finance—to resolve disputes and support timely payment.
- Researching and resolving discrepancies on customer accounts, including unapplied payments and open credit memos.
- Identifying causes of account delinquency and communicating findings and recommendations to management.
- Managing an assigned accounts receivable portfolio by reviewing and prioritizing accounts and monitoring applicable collection reports.
- Assisting with review and improvement of collection processes for our global operations.
- A minimum of 2 years of corporate collections experience including interaction with a large customer base.
- A bachelor’s degree or higher.
- Strong communication (both written and verbal), problem-solving and analytical skills.
- A creative, self-driven mindset that helps me to complete critical tasks independently and with a sense of urgency.
- Proficiency in database software and Microsoft Office Suite.
- An attention to detail with an eye for accuracy.
- Experience using NetSuite and Tesorio.
iM Getting To…
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-Hybrid
#LI-KS1
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