Central Scheduling Manager

1 Month ago • 3-5 Years

Job Summary

Job Description

Doctors’ Memorial Hospital (DMH) is seeking an experienced Central Scheduling Manager to lead and oversee appointment scheduling across multiple hospital departments. The role involves ensuring efficient and accurate scheduling to support high-quality patient care and satisfaction. Responsibilities include managing daily operations, supervising schedulers, collaborating with departments to optimize appointment availability, monitoring performance metrics, overseeing scheduling software, ensuring HIPAA compliance, developing training programs, liaising with clinical departments, resolving escalated issues, and supervising Medical Records Technicians. The manager will also oversee records retention, the release of information process, and responses to legal requests.
Must have:
  • Associates degree
  • 3-5 years healthcare scheduling experience
  • 2+ years supervisory/managerial experience
  • Knowledge of medical terminology
  • Proficiency in scheduling systems
  • Organizational, leadership, and communication skills
  • Ability to analyze data and implement improvements
  • Experience managing multiple departments
  • Familiarity with insurance verification
Good to have:
  • Bachelor's degree
  • Experience with CPSI software
Perks:
  • All information kept confidential according to EEO guidelines

Job Details

Company Description

Doctors’ Memorial Hospital (DMH) is a beautiful modern facility staffed by highly trained caring individuals. DMH provides an array of technology usually only found in large cities including a 160 slice CT scanner, 1.5 MRI, 3D mammography, ultrasound and ECHO. Other services provided at DMH include surgery, pediatrics, endoscopy, nuclear medicine and physical therapy. Our specialty clinic brings physicians such as cardiologists, urologists, orthopedists, dermatologists and oncologists to Taylor County so that patients will not have to travel to surrounding cities for these services.

Job Description

We are seeking an experienced and highly organized Central Scheduling Manager to lead and oversee the appointment scheduling operations across multiple hospital departments. This role is responsible for ensuring that all patient appointments are scheduled efficiently, accurately, and in a manner that supports high-quality care and patient satisfaction. The ideal candidate will bring strong leadership, communication, and process improvement skills to ensure seamless coordination between scheduling teams, clinical departments, and patients. This manager will also supervise our medical records technician.

• Manage day-to-day operations of the hospital’s centralized scheduling department, including outpatient, diagnostic, specialty, and procedural appointments.

• Supervise a team of central schedulers  and ensure adherence to department protocols, hospital policies, and patient care standards.

• Collaborate with department heads, and administrative staff to optimize appointment availability.

• Monitor and evaluate scheduling performance metrics (e.g., no-show rates, appointment lead times, call response times) and implement strategies to improve efficiency.

• Oversee the use of scheduling software (e.g., CPSI) and troubleshoot system-related issues as needed.

• Ensure compliance with HIPAA regulations, billing requirements, and insurance authorization processes as related to scheduled services.

• Develop and maintain staff training programs focused on patient-centered communication, system use, and workflow adherence.

• Serve as a key liaison between the scheduling team and clinical departments to support patient flow and operational continuity. Follow up with providers at clinics when necessary.

• Resolve escalated scheduling issues and respond to patient complaints or concerns professionally and promptly.

• Supervise daily activities of Medical Records Technicians, ensuring accuracy and timeliness of record handling.

• Monitor records retention and destruction schedules in accordance with legal requirements.

• Oversee the release of information (ROI) process, ensuring proper authorization for records disclosure.

• Manage responses to subpoenas, legal requests, and patient access requests in a timely and compliant manner.

• Other duties as assigned.

Qualifications

Associates degree required. Bachelor’s degree preferred.

Minimum of 3–5 years of experience in healthcare scheduling, with at least 2 years in a supervisory or managerial role.

Strong knowledge of medical terminology, clinical workflows, and appointment scheduling systems.

Proficient with hospital information systems and scheduling platforms.

Excellent organizational, leadership, and communication skills.

Demonstrated ability to analyze data and implement operational improvements.

Experience managing scheduling across multiple hospital departments or service lines.

Familiarity with insurance verification and pre-authorization processes.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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