Collections Specialist

Job Title

Job Description

As a Collections Specialist you will join Philips’ Credit and Collection team. On daily basis you will have a chance to manage & organize the collections and dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and disputes).  This function should be performed in close cooperation with the businesses in order to minimize the outstanding receivables.

Your role:

• With 5 years experience you are required to do the following: Daily collection activities including Direct Debt system.
• Quarterly customer confirmation balance for both Government and Private segments.
• Organizing, supporting and developing accounts receivable process,
• Establishes, implements, and maintains an effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue
• Executing the collection process for defined customers (e.g. strategic customers)
• Organizing, supporting and developing cash & collection processes,
• Follow up on relevant queries and solving escalations in close cooperation with sectors,
• Maintaining strong and stable relationships with customers and different stakeholders.

• Daily retrieval of bank activity (ACH, wire) and SAP receipt activity and post payments to customer accounts
• Daily and monthly reconciliations against monthly bank statements – identifying and resolving reconciliation items on customer accounts.
• Process offsets to clear matched debts and credits on customer accounts
• Manage the Unapplied Cash report and work with Collections to identify solutions to unreconciled cash items
• Providing indirect leadership to cash applications, internal finance leadership and cross-functional business partners related to cash management best practices
• Support and contribute to accounts receivable accounting lean process improvements

Our benefits:

• Hybrid way of working (3 days per week at office in Istanbul)
• Employment contract
• Annual bonus based on performance achieved  
• Private medical care with the option to extend it to family members  
• Benefit System cards  
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

You're the right fit if:

• 5 years of experience in Collections, AR department
• Work experience in SAP system
• Analytical skills – very good Excel skills
• Strong communication and customer service skills
• Fluent English–both written and spoken and Turkish

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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