Community Care Volunteer Leader
Job Summary
Job Description
The YouVersion Community Care Volunteer Leader will develop and execute strategies for the volunteer team. This role involves recruiting, onboarding, and training volunteers, overseeing their support, and creating systems. Responsibilities include identifying staffing needs, tracking assignments, preparing reports, and ensuring training compliance. This position also provides support, spiritual guidance, and coaching to volunteers. Additionally, the leader will appreciate volunteers, address escalated issues, and implement systems for workflows, management, and engagement. The role requires creating retention data, driving volunteer growth, and maintaining resources. It also involves monitoring feedback, addressing technical issues, and participating in an on-call rotation.
Must have:
- Process and organizational management skills
- Ability to self-motivate and solve problems
- Excellent communication and interpersonal skills
- Strong critical thinking abilities
- Effective multi-tasking and time management
- High School Diploma or GED
Perks:
- Paid parental leave
- Generous employer-paid leave
- Medical, Dental, and Vision insurance
- Life insurance
- Short-Term and Long-Term disability coverage
- Wellness and mental health benefits
- 401(k) retirement plan
- Development dollars for professional growth
- Casual dress and work environment
7 skills required
Job Details
The YouVersion Community Care Volunteer Leader is primarily responsible for developing and executing strategies for the volunteer team’s growth, retention, and experience. This role will provide leadership over recruiting volunteers, overseeing volunteer onboarding and training, volunteer span of care, and creating systems to support the volunteer team. This role supports the team’s direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.
YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.
We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.
What You’ll Do
- Collaborate with YouVersion Volunteer Leaders to identify, fill, and maintain volunteer staffing needs including new volunteers, leaders, and coaches.
- Track volunteer assignments and reassign volunteers as necessary.
- Own the preparation of volunteer reporting for their team.
- Partner with the Volunteer Operations Team to create and/or scale volunteer onboarding processes to ensure processes are efficient and effective.
- Ensure training is compliant to organizational standards, accessible to volunteers, and consistently updated.
- Address, provide support, and troubleshoot issues that occur for potential volunteers.
- Proactively support volunteers by providing training, best practices, and reminders.
- Onboard and train volunteers stepping into leadership roles.
- Provide spiritual support to the volunteer team.
- Provide development, feedback, encouragement, and coaching to ensure all volunteers are equipped with the necessary information needed to be successful.
- Partner with other Volunteer Leaders and Volunteer Operations to appreciate volunteers, ensuring volunteers feel valued for their contributions.
- Assist volunteers with escalated issues as they arise.
- Build, implement, and maintain scalable systems involving volunteer workflows, span of care, management, community, tracking, and engagement.
- Create and maintain monthly retention and growth data for the volunteer team.
- Effectively implement scalable strategies to drive volunteer growth; regularly share creative ideas for improvement.
- Keep the volunteer hub and other volunteer resources up to date.
- Understand the support ticketing system and how to respond to users, engage in outages affecting the user community, and communicate pertinent information to key stakeholders.
- Have a general understanding of common technical issues within YouVersion systems; educate the team and/or users on solutions as appropriate.
- Participate in after-hours on-call rotation, monitoring feedback from the YouVersion community and automated alerting systems and alerting appropriate team members and volunteer teams when an urgent issue arises.
Skills Needed to Succeed
- Excellent at process and organizational management to coordinate, structure, and provide vision to projects.
- Ability to self-motivate, take initiative, make independent decisions, and solve problems.
- Excellent verbal, written, and interpersonal communication skills to maintain. relationships and partnerships.
- Utilizes strong critical thinking skills to analyze complex problems, identify underlying issues, and develop effective solutions in a dynamic work environment.
- Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change.
- High School Diploma or GED.
- 1-3 years related work experience.
Benefits We Offer
・ Paid parental leave, including maternity, paternity, and adoption leave.
・ Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
・ Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
・ Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
・ Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
・ Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
・ Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
・ $160 annually in development dollars for team members to invest in their professional growth.
・ Casual dress and work environment.
Our Beliefs, Culture, and Commitment to Diversity
At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.
While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.
All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.
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