Customer Support Specialist (Thai & English)
Job Summary
Job Description
As a Customer Support Specialist at Coda, you will be the front-line hero for both B2B and B2C clients, providing top-notch customer experiences 24/7. You will respond to customer inquiries via various channels, including SMS, e-mail, Facebook, and CRM. Your responsibilities include liaising with mobile operators, merchants, and partners to resolve issues, conducting marketing activities with the marketing team, and carrying out transaction tests. The ideal candidate is a people person with excellent communication skills, a team player, and a problem-solver with a customer-centric mindset. You will ensure customers have a great experience using our service, addressing their questions in Thai and English.
Must have:
- 2+ years of experience in customer-focused support.
- Possess a positive personality and attitude.
- Flexible and has a sense of urgency.
- Excellent problem-solving skills.
- Time management skills.
- Good communication skills in Thai and English.
- Comfortable working with rotating shifts.
Perks:
- Wellness Boost: Resources for physical and mental well-being.
- Customized Benefits: Flexible benefit plan.
- Growth Opportunities: Clear progression paths.
- Skill Development: Access to training resources.
- Volunteer Time Off: Paid time off for volunteering.
- Family Support: Paid Family Care Leave.
6 skills required
Job Details
What We Do
Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.
Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.
Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).
Customer Support at Coda
Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.
To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem-solving ace. We are looking for someone with a customer-centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do.
Responsibilities
- Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
- Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.
- Perform marketing activities with close collaborations with our marketing team.
- Assist to conduct and carry out transaction tests to identify any potential issues of payment channels
Requirements
- At least 2 years experience in a digital or online customer-focused support role
- Positive personality and attitude
- Flexible to changes and has a sense of urgency
- Excellent problem-solving skills
- Time management skills
- Good communication skills in Thai and English to answer customers' queries in Thai and English
- Comfortable working with rotating shifts
Working at Coda
With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!
Our Perks*
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
Customized Benefits: Tailor your benefits with our flexible plan.
Growth Opportunities: Unlock your potential through clear progression paths.
Skill Development: Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
*Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
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